Avis Car Rental at the Boston Logan International Airport (BOS) offers a convenient one-stop solution for travelers. Their fleet includes a variety of rental options, from compact cars to SUVs and pickup trucks, catering to diverse transportation needs. Customers can easily reserve their desired vehicles in advance to secure their rentals. The reviews highlight both positive and negative experiences. Loretta N, a long-serving employee with 40 years of dedication, is praised for her exceptional problem-solving skills and customer service. However, the location has also faced challenges, such as understaffing, which has led to long wait times and difficulties in the rental process. Despite these issues, the overall service is described as expeditious and professional, with one customer highlighting the exceptional leadership and management provided by DaeShawn. The rental cars themselves are generally reported to be comfortable and easy to operate, though one customer had concerns about the performance and controls of a Ford Bronco. Avis Car Rental at Boston Logan Airport aims to cater to the diverse transportation needs of its customers, offering a range of rental options and striving to deliver a positive rental experience.
Avis has gone down lately. The last three time I have rented I have received damages cars, mechanically faulty cars, and cars with 1/2 a tank of gas but charged for a full tank. Avis customer service is spotty and usually requires several calls to resolve problems.
August 2025
Loretta N is the greatest of all time. We had a problem with our booking at the preferred desk. She stepped in, took charge and resolved the problem. I saw she had a forty year service pin. Avis is so very lucky to have her for forty years. Keep up the good work!! I’ll surely rent from Avis at Boston Logan again.
August 2025
Great if you are a preferred member, your name is on the board just walk out and go.
