Payless Car Rental

Car Rental
Hours:
15 Transportation Wy, Boston MA 02128

Hours

Monday
7AM - 11PM
Tuesday
7AM - 11PM
Wednesday
7AM - 11PM
Thursday
7AM - 11PM
Friday
7AM - 11PM
Saturday
7AM - 11PM
Sunday
7AM - 11PM

About Payless Car Rental

Payless Car Rental at Logan Airport offers a mixed experience for customers. While the staff is generally described as kind, patient, polite, and professional, the process of picking up a car can be time-consuming and frustrating. Long lines at the counter and in the "express" aisle lead to wait times of around 45 minutes or more. Customers have reported difficulty locating the check-in desk, although it is situated near other rental companies. Once the vehicle is obtained, some renters found the cars to be in poor condition, with mismatched tires and issues like tire imbalance and possible suspension problems, which affected driving comfort and safety. Despite these issues, some customers appreciated the ease of check-in and return, with one noting that the return process was extremely quick, and the receipt was sent within minutes. The rates are considered reasonable, making it good value for those who can tolerate the wait and potential vehicle concerns. Overall, Payless provides a straightforward rental experience but is often hampered by long lines and vehicle maintenance issues, which can impact customer satisfaction.
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