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September 2023
Old vehicle and not maintained well. Car was not cleaned, even the windshield and side mirrors were not cleaned. We could smell cigarette in the car.Will never rent from Payless again.Only positive things is the staff at the counter was very friendly and helpful.
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August 2023
I was overcharged for insurance that I specifically did not ask for. I blindly sign the contract put in front of me. They then proceeded to charge me an additional $500 for insurance that I did not need or want. That no one needs or wants in a rental. It shouldn’t even be an option. Be careful.
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June 2023
Easy check in; the associate was personable and professional with no pressure on the add-ons. Great car, exactly what I wanted and clean. EXTREMELY easy return - the receipt was sent in less than five minutes. That was a 'wow'.
