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“Always outstanding customer service! Everyone is reliable, efficient, kind and community focused! Added bonus- City Hall interior space is beautiful and showcases community arts!”
“The service was so good. I went for a loan and I wasn't approved but the manager helped me with other options to solve my problem. I truly appreciate her help. A great place to bank.”
“They're wonderful, everything about them is great, but they need to update their website, app, and associated technology. I love their manager Lila in particular she is wonderful!! :-)”
“Asst Branch Mgr Patty was very thorough and knowledgeable. I had an issue which was handled by a mgr which was unresolved that had me feeling me frustrated. I'm glad I returned and Patty was able to resolve the issue. She went above and beyond and didn't push me off to another department. It's ALWAYS a breath of fresh air to interact with someone who has exceptional customer service. Patty is a shining star!!!Grateful CU Member”
“I've banked with ECU for over 15 years now and can say it's an awesome bank. They've helped me out on many occasions and I don't see myself switching, ever.”
9AM - 1PM
922 Commonwealth Ave, Boston
Credit Unions
“This branch has the most amazing people working here, Zach, Yma and Jess are ALWAYS so attentive, extremely helpful and very knowledgeable. I always feel so appreciated and they treat their customers exceptionally. The Branch is always having fun little things to give away, decorated and very clean. There truly aren’t enough words to express how much they make banking easy.”
“Pleasantly surprised how new the space was and the service is prompt. This is located on the District Ave complex across from the AMC theatre. When you first enter, you are first greeted by a front desk person who directs you to a bank rep. There is an atm to get cash and the rest of the space is devoted to individual offices to meet with the bank rep. There is free fast WIFI. There is one hour parking in the front of the building otherwise park in the garage.”
“Honestly I do not understand the negatives reviews. This bank has been so helpful to me in so many ways for me since english is my second language and I sometimes struggle with the language (I'm still learning) They are very patient and try to understand me and help me understand everything. I've called them so many times in my last vacations with problems and they always resolved and helped me in every situation that I had during my vacations. I love how they take care of my money by putting limits on me”
8:30AM - 1PM
1071 Massachusetts Ave, Boston
Credit Unions
“The Branch Manager was very patient, helpful, professionally courteous and very generous with her time. Her ability to be calm and professional is something that I truly admire and it should be an inspiration for others. I feel like I have a family at Mass Ave. Branch ??”
“As someone who worked at Massachusetts General Hospital for over 30 years I will say there were many, many benefits for me as an employee. One of the benefits was having easy on-site access to this credit union. I have been doing some of my banking with this credit union since I started at MGH and have always received top-notch service. As an employee, having the credit union on-site meant that even on a busy work day, it was still pretty easy to swing by to do some banking if needed. There is also ATM access but the personal touch was always my fave. I've seen some of the credit union staff come and go over the years but it is safe to say that everyone I have encountered has always been unfailingly kind and helpful. This is a full-service institution with most of the banking services anyone might need. I also appreciated the calendars they provide at the end of the year for the new year to come. For years, the credit union calendars with the lovely photos of Boston gracing each month, would hang in my office. What banks give anything away anymore? There may be some here who remember the days, long gone by now, when banks, eager for your business, would offer gifts for opening up an account. Bravo to good service, a great work ethic and well-trained helpful employees. Now that I am retired, I will miss the more regular interaction with the bank staff that I once enjoyed but I am happy to know they are still there and going strong. It's hard to like a bank these days, but I like this credit union. There is also a branch in Cambridge and another in Charlestown either of which which might be easier access for some folks since access into Mass General during these days of the pandemic is not easy unless you work there or have a medical appointment.”
8:30AM - 1:15PM
147 W Fourth St, South Boston
Credit Unions
“I have had nothing but spectacular experiences with both the Boston and Everett locations. They helped me with tricky estate account after my father passed and I am very grateful. Shout out to Carla in Everett for being extra awesome!”
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“Outstanding staff and service! City of Boston Credit Union locations are all excellent! This branch is absolutely gorgeous! I would not do my banking anywhere but CBCU!”