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“Okay people, it's finally good to go to a credit union that cares. You need loans, notary public, Bank inquiries and life insurance. I really like this place no I'm serious you should come down here and get more acquainted”
“Antonio was super helpful in setting up my son's very first checking account...was patient, friendly & make sure he understood everything! Much appreciated!:)”
“Phylissa was great assisting with my accounts, debit replacement and more after I recovered from an cyber attack. I recommend for the kind and efficient member support.”
“Gisselle & Meghen are always extremely welcoming and always helpful! Im big on customer service and these two ladies are the reason I travel to this location for my banking needs!”
“I have been a member of ECU since I was 17. My mom was an employee of the gas company and I opened my first bank account there and kept it open and as my main bank account until now that I am in my forties. I have always had a good experience, and they always make me feel like they care about me as an individual. Most recently I got help with a car loan and it was the easiest most stress-free experience for me when buying a car due to the help from the lovely people at the credit union.”
“Outstanding staff and service! City of Boston Credit Union locations are all excellent! This branch is absolutely gorgeous! I would not do my banking anywhere but CBCU!”
“I may have jumped the gun on this on, like to take back two stars, a recent change of staff has caused some Rudeness. I will leave it at that for the present, Frank, Mahony PS thank you for this opportunity .”
“They're wonderful, everything about them is great, but they need to update their website, app, and associated technology. I love their manager Lila in particular she is wonderful!! :-)”
“I Very Rarely go into the Boston Branch of Metro Credit Union, but I wanted to make a cash deposit so I walked in. The customer service and the welcoming is everything! That’s why I stay with Metro Credit Union!”
“They're wonderful, everything about them is great, but they need to update their website, app, and associated technology. I love their manager Lila in particular she is wonderful!! :-)”
“This branch has the most amazing people working here, Zach, Yma and Jess are ALWAYS so attentive, extremely helpful and very knowledgeable. I always feel so appreciated and they treat their customers exceptionally. The Branch is always having fun little things to give away, decorated and very clean. There truly aren’t enough words to express how much they make banking easy.”
“Honestly I do not understand the negatives reviews. This bank has been so helpful to me in so many ways for me since english is my second language and I sometimes struggle with the language (I'm still learning) They are very patient and try to understand me and help me understand everything. I've called them so many times in my last vacations with problems and they always resolved and helped me in every situation that I had during my vacations. I love how they take care of my money by putting limits on me”
“As someone who worked at Massachusetts General Hospital for over 30 years I will say there were many, many benefits for me as an employee. One of the benefits was having easy on-site access to this credit union. I have been doing some of my banking with this credit union since I started at MGH and have always received top-notch service. As an employee, having the credit union on-site meant that even on a busy work day, it was still pretty easy to swing by to do some banking if needed. There is also ATM access but the personal touch was always my fave. I've seen some of the credit union staff come and go over the years but it is safe to say that everyone I have encountered has always been unfailingly kind and helpful. This is a full-service institution with most of the banking services anyone might need. I also appreciated the calendars they provide at the end of the year for the new year to come. For years, the credit union calendars with the lovely photos of Boston gracing each month, would hang in my office. What banks give anything away anymore? There may be some here who remember the days, long gone by now, when banks, eager for your business, would offer gifts for opening up an account. Bravo to good service, a great work ethic and well-trained helpful employees. Now that I am retired, I will miss the more regular interaction with the bank staff that I once enjoyed but I am happy to know they are still there and going strong. It's hard to like a bank these days, but I like this credit union. There is also a branch in Cambridge and another in Charlestown either of which which might be easier access for some folks since access into Mass General during these days of the pandemic is not easy unless you work there or have a medical appointment.”
“Pleasantly surprised how new the space was and the service is prompt. This is located on the District Ave complex across from the AMC theatre. When you first enter, you are first greeted by a front desk person who directs you to a bank rep. There is an atm to get cash and the rest of the space is devoted to individual offices to meet with the bank rep. There is free fast WIFI. There is one hour parking in the front of the building otherwise park in the garage.”
“I have had nothing but spectacular experiences with both the Boston and Everett locations. They helped me with tricky estate account after my father passed and I am very grateful. Shout out to Carla in Everett for being extra awesome!”
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“I have been a customer for many years. The people in operations, namely Sarah Cashmir are very knowledgeable, courteous, and extremely helpful. She has helped me with countless issues relative to my account. She is a true asset to Mass Bay Credit Union.”