This Fenway Pharmacy: South End location has closed

142 Berkeley St, Boston MA 02116

About Fenway Pharmacy: South End

Fenway Pharmacy: South End is a local pharmacy that receives mixed reviews from its customers. The staff is widely praised for being helpful, accommodating, and understanding, particularly when it comes to mental health services. Customers appreciate the quick and easy blood draws, as well as the pharmacy's local courier service and ability to ship prescriptions outside the neighborhood. However, the pharmacy itself seems to be lagging behind technologically. The mobile app and website are reported to be unreliable, forcing customers to call for refills. There are also issues with the handling of controlled substance prescriptions, including instances of deliveries being left unattended and the pharmacy denying responsibility. The staff is sometimes described as incompetent, requiring customers to involve the manager to resolve problems. Despite these challenges, many customers continue to use Fenway Pharmacy: South End due to their positive experiences with the staff and a desire to support a local business, especially since their primary care provider is located at the same facility.