Google Store Newbury Street in Boston is praised for its exceptional customer service and skilled staff. Customers report positive experiences, highlighting the professionalism and competence of technicians like Wednesday, Angus, and Timmy. Whether addressing issues with devices or providing replacements, the team is noted for their helpfulness and efficiency. One customer appreciated the quick turnaround for a screen replacement, which was completed in under an hour instead of the estimated two. Others shared stories of receiving support when their devices could not be repaired, with options like loaner phones or affordable upgrades to new models. The atmosphere of the store is described as friendly and patient, making it a go-to location for anyone needing assistance with Google products. Overall, Google Store Newbury Street stands out for its dedication to customer satisfaction and its ability to turn potentially stressful situations into positive experiences.
Went there on Saturday evening to check out a tab for my youngest son. Exceptional service from the staff at this store. I'll definitely come back here when I need anything else from Google products. Currently Pixel 9Pro user and very happy with my phone.
January 2026
John was incredibly patient, helpful and knowledgable. Thank you John. I truly appreciate your help.
December 2025
The staff is kind and very efficient. We're glad of the experience. And the Pixel 10 is a great cellphone.
