Hertz at Boston Logan International Airport provides a range of rental vehicles including luxury cars, sports cars, SUVs, electric vehicles, vans, and trucks. The experience can be very smooth, with customers reporting easy pick-up and return processes for vacations. Many find Hertz to be their number one go-to rental agency. Staff members, like a fantastic employee at the Boston counter, receive high praise for exceptional customer service, making check-in easy and explaining everything clearly. Another helpful employee was able to provide a nice car at a very decent rate. However, experiences can vary. One customer reported a problem at a different airport location where a car was not ready, causing a wait. The return process in Boston was also sometimes confusing, with only one employee directing cars and unclear instructions, which led to a customer feeling it was odd. A separate issue involved the company almost charging more than owed due to a receipt error showing a late return, though it was corrected. The overall advice is to double-check your receipt and take photos when returning to protect yourself.
If you're at the Hertz counter at Logan and you see Cheryl, tell her Teri says hi! She was the best! SO helpful and friendly. In these days when great customer service is not the norm, Cheryl stands head and shoulders above anyone else I've ever dealt with at Hertz. She made my day after a rough travel night! Thank you... read full comment
October 2025
Helpful agent on check-in. Return process was really smooth and simple.
October 2025
The process of ludicating the vehicle without help with difficult. Not enough personal working in the area. The check-in lady was awesome. The person with the checkout was great. However at the vehicle smelled like marijuana and didn't seem clean. This did not meet my expectations from Hertz.
