The Hilton Boston Logan Airport is a large hotel offering very convenient and easy access to the airport terminals, including via a sky bridge and a frequent free shuttle, making it ideal for travelers before or after a flight. Many guests find the location worth the extra cost. The rooms are generally comfortable with amazing views of the planes and airport, and the beds are very comfortable. The hotel features a nice small indoor pool and jacuzzi, a nice gym and fitness centre, and on-site dining, though the restaurant food is considered good but not great. Staff are consistently described as kind, welcoming, friendly, and helpful.
However, the property is noted by several guests as needing refurbishing and serious improvements in cleanliness. Issues include stained furniture, crunchy and poorly vacuumed carpets with food chunks and crumbs, and maintenance problems like empty shower gel and an overly tight shower handle. Some room setups are described as super weird. While reasonably priced for some travelers, it is also seen as somewhat pricey, with aspects like the breakfast not offering great value. Despite these cleanliness and upkeep concerns, the hotel's convenience, friendly staff, and comfortable beds lead many to state they will be repeat customers and would absolutely stay there again.
Sonal was in the lobby advertising for Hilton Grand Vacations. She is a true professional, friendly, and efficient with her information delivery. The packages are a great deal, thank you!!
October 2026
The doorman John went above and beyond for us 2 gals when we arrived with all our luggage in tow! My friend left her purse in the lobby and he tracked us down. Service to the max - he was so thoughtful and we so appreciated his extra efforts!!!
October 2026
Amazing hotel with impressive service staff. Everyone is so kind and helpful. Free shuttle service to airport and subway station. The beds are some of the most comfortable we have ever experienced and the rooms are nicely appointed and quiet. Ask for Ranalda, with HGV. She is wonderful! 😻
