Hyatt Centric Faneuil Hall Boston is ideally located near major transit stations and is within walking distance of numerous restaurants, shops, and attractions. Guests frequently highlight the excellent customer service, with staff members praised for their friendliness and willingness to assist. Many appreciate the comfortable bedding and cleanliness of the rooms, although some find the room sizes small and layouts varied. While some rooms lack proper privacy features, such as sliding bathroom doors, guests enjoy amenities like free Poland Spring water and a well-equipped workout facility.
The on-site restaurant, however, is criticized for its high prices and tourist-focused menu. Noise from utility trucks at night can be a disturbance, and some guests have mentioned issues with shower pressure and water temperature. Overall, while the hotel offers a great location and attentive service, some guests feel the prices do not match the accommodations provided, making it more suitable for business travelers with expenses covered.
Great location, great amenities, wonderful service. The rooms weren't great for working trips, I had to go down to the lobby and the wifi was terrible. Enjoyed the restaurant in the hotel though and the room was quiet and clean.
September 2026
Great stay and Ubiely did great keeping room clean and stocked
September 2026
Not a good work hotel. Roo. Didn't have a desk. Shower was small
