Hyatt Centric Faneuil Hall Boston is ideally located near major transit stations and is within walking distance of numerous restaurants, shops, and attractions. Guests frequently highlight the excellent customer service, with staff members praised for their friendliness and willingness to assist. Many appreciate the comfortable bedding and cleanliness of the rooms, although some find the room sizes small and layouts varied. While some rooms lack proper privacy features, such as sliding bathroom doors, guests enjoy amenities like free Poland Spring water and a well-equipped workout facility. The on-site restaurant, however, is criticized for its high prices and tourist-focused menu. Noise from utility trucks at night can be a disturbance, and some guests have mentioned issues with shower pressure and water temperature. Overall, while the hotel offers a great location and attentive service, some guests feel the prices do not match the accommodations provided, making it more suitable for business travelers with expenses covered.
If the Marquis de Sade were alive today he would be delighted by the pillows in the beds of this hotel. Otherwise, a decent hotel close to everything! Staff are awesome!!!
January 2026
Great Location. Rooms were clean. Took 1 star because there's no vent in the bathroom (or maybe ours didn't work). Also, no tub, just clear glass shower and the bathroom doors are sliding doors that don't lock so no privacy.
December 2025
Great location, great staff, quick service, really enjoy our stay! 100% recommend
