Mass Bay Credit Union is a financial institution that has received positive reviews from its customers. Customers have praised the helpful and efficient service provided by the representatives, particularly at the Boston and Everett locations. While some customers have experienced a long wait time on the telephone, the representatives have been described as excellent in handling problems quickly and efficiently. The credit union has been commended for its assistance with estate accounts and car loans, with one customer highlighting the exceptional service provided by a specific employee, Sonya Paquin.
I have had nothing but spectacular experiences with both the Boston and Everett locations. They helped me with tricky estate account after my father passed and I am very grateful. Shout out to Carla in Everett for being extra awesome!
May 2024
The lying fake credit union. I guess you have to be free of all melanin to get an approval from these folks. They're useless. 3.2 rating does not surprise me.
May 2023
I worked with Sonya Paquin for the loan of my car and I don’t have all the words to describe how helpful and how nice she is. I called her a few time and she has been super responsive and really helpful explaining me all the steps I had to make. She is definitely one of the best employees Mass Bay ever had. Thank you... read full comment
