Metro by T-Mobile provides a mixed experience for customers. While the staff is generally helpful and goes the extra mile to assist customers, such as helping with account access and device transfers, there have been some complaints about the pricing structure. Some customers felt the $5 counter payment fee was unnecessary, and the cost of in-store treatments was perceived as high compared to at-home alternatives. Overall, the reviews suggest Metro by T-Mobile offers good customer service, but there are areas where the business could improve its value proposition for customers.
I appreciate the girl she had helped me with ally information and she was able to get into my account . Thank you so much metro
May 2025
The short girl helped me unlock my pin from my Sim!! Polite and quick service. Thanks!
May 2025
Fast servíce. Thank you Yulimar. My information and my apps were completely transferred over toy new device. She was able to help me get into my Facebook again.
