Reformation, a fashion retailer, provides a unique and convenient shopping experience for its customers. The store has implemented various health and safety measures, including requiring face masks, providing hand sanitizer, limiting store capacity, and offering contactless payment options. The store's innovative system allows customers to browse the available items on the floor, select the desired sizes using touchscreens, and have the items delivered directly to their fitting rooms. This process is described as easy to use and preferred by many customers, as it eliminates the need to search through all the clothes to find the right size. The staff at Reformation are consistently praised for their helpfulness and attentiveness. Customers have shared positive experiences, with one noting that the staff could not have been more helpful, and another highlighting the excellent assistance provided by a sales associate named Alex. Additionally, the store offers a vintage rack with unique, non-Reformation items that are equally appealing to customers. Overall, Reformation provides a pleasant and efficient shopping experience, with a focus on customer satisfaction and safety.
Very lovely and attentive staff. Very clean environment and seamless communication (high tech). Beautiful clothes.
December 2025
Huge thanks going out to Jessica for the excellent customer service & seamless communication during the busy holidays. Highest level of customer care i’ve received from any big name brand ever.
October 2025
Had an amazing shopping here today. Catarina was awesome and patient with all my questions and requests!
