Arc'teryx Newbury offers a great and awesome shopping experience, consistently described as excellent by customers. The staff are very welcoming, knowledgeable, professional, helpful, friendly, and patient. They are diligent in walking customers through the right choices, thoroughly explaining each product's features, benefits, and differences in material. Staff offer personalized suggestions and help select the best possible gear, whether for gifts, ski gear, or outdoor jackets, enhancing the overall experience. The store has the latest products and the service received is considered wonderful and beyond helpful. While the prices are expensive as it is a higher end brand, customers believe it is well worth it for the quality of the brand and the exceptional service. The store is highly recommended for anyone looking to learn more about the products.
Jennifer & staff are amazing. Thanks for making my day!
July 2026
Thank you to the very helpful and friendly staff at the Newbury street store. Jenifer was exceptionally kind even making a hand made birthday card for the gift I purchased. With this type of 5 star service I will be back! Thanks again Tim
April 2026
Shout out to Bryan! Super friendly and knowledgeable. Helped me repair a broken zipper pull and showed me how to patch a delaminated patch in the lining. Stellar, professional, and efficient, even on a busy Saturday afternoon.
