The Santander Bank Branch on Boylston Street in Boston offers a range of financial services, including checking accounts, money market savings accounts, online banking, and business banking. Customers appreciate the professionalism and friendliness of the staff, making visits enjoyable. Many frequent the branch regularly, enjoying conversations with the tellers. However, some customers express concerns about communication issues and inefficiencies with the banking app, noting the absence of a former staff member. Despite these concerns, customer service is highlighted as a strong point, particularly praising the branch manager for her patience and effectiveness in resolving issues. Overall, this branch aims to provide excellent service to its customers and their financial needs.
Love this Bank. Always enjoy seeing my boy Steven(Stevie my Boy as I say). And every teller there is completely professional and I enjoy chatting with all of them. I’m practically live at the bank when I am there almost every day lol.
October 2024
Communication is seriously lacking. Elmira is sorely missed. My account is being charged unknown to me who is doing this. No one is here to help, and app is not efficient. However there are still a few bright spots in this branch
June 2019
Samantha and Omar are very friendly and professional.
