Sullivan's Pharmacy & Medical Supply is highly regarded as a friendly and reliable neighborhood pharmacy in eastern Massachusetts. Customers appreciate the quick and pleasant service, with many praising the staff for their politeness and helpfulness. The pharmacy is known for its personalized approach, often helping resolve prescription issues promptly and maintaining a good relationship with the community. Long-time customers highlight that they have been using Sullivan's for over 15 years without any negative experiences, especially valuing the staff’s familiarity and friendly attitude. The pharmacy offers a range of services, including prescription filling, medical supplies, compounding, and delivery. Many reviews mention the professional and caring delivery staff, with one delivery person receiving high praise for going above and beyond, explaining how valuable and dedicated they are. This positive experience contrasts with some negative perceptions about customer service, especially over the phone, but the quality of in-person service and delivery remains strong. Some customers share frustrations with chain pharmacies, emphasizing that Sullivan's solves problems efficiently and cares about its patients, unlike larger chains that often create complications or lack personal touch. Overall, Sullivan's Pharmacy is seen as a trusted, community-focused business that delivers excellent service, personalized care, and genuine human help. The pharmacy's longstanding presence and commitment to customer satisfaction make it a preferred choice for many in the local area.
Martin Laham the CEO took great care of my family member and a independent pharmacy family owned is the way to go
June 2026
Rented wheelchairs for a movie. A special shout out to Bridget Henehan who's calm professional demeanor resolved all issues to enable a flawless interaction.
June 2026
Very professional and they go the extra mile with my doctor. I got so tired of all the bullshit at CVS.
