TD Bank is a branch known for helpful staff and good customer service. Fred, the supervisor, was able to solve problems that others couldn't. Sherwin was friendly and helpful when assisting with international currency exchange. Brian and Rochelle provided patient and friendly service, listening carefully and handling transactions efficiently. However, there was an issue with mailing checks to an outdated address, which almost led to theft and account compromise, highlighting some reckless mistakes. Despite this, the overall experience was positive, and the bank’s app is generally reliable, though some deposits still require in-person visits. The branch stands out for its friendly staff and good service, but customers should be cautious about security and address updates.
Fred, the supervisor, was extremely helpful to me, being able to solve problems that no one else on Call Customer Service or other bank employees could solve.
January 2025
Very helpful and friendly staff. Elijah helped me at the front desk and was great.
March 2024
Kat the Store Manager was very friendly, professional and spoke to me as soon as I walked in.
