The Ritz-Carlton provides a consistent, quality stay in an excellent downtown Boston location, serving as a very good base for visiting the city. Reviews describe the hotel as great, with spacious, clean, and comfortable rooms that are beautiful, luxurious, and feel like home away from home. Many guests found the service to be extremely accommodating, attentive, professional, warm, and helpful without feeling over the top, with particular praise for the amazing and outstanding concierge desk. The staff are frequently noted as making the stay wonderful. However, some guests felt the experience could be impersonal and corporate in nature, with a lobby greeting that lacked a personal, warm touch. While the rooms are comfortable, some found the design quite sterile and noted a slightly dated feeling despite renovations. The hotel is thoroughly recommended by many, who state they will definitely return, though some conclude that while not bad, it lacks the special luxury touches that would make a stay truly stand out compared to other luxury hotels.
Wonderful hotel. But Ritz in Berlin is outstanding!
January 2026
All of the staff were extremely accommodating. In particular, Shingai from front desk and manager Danielle Boisvert made my stay very comfortable. Very accommodating and helpful.
December 2025
Great hotel with an amazing concierge desk to help your stay. Ryan, Nick, and Adriatik on the concierge desk are absolutely OUTSTANDING!
