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“Prompt, detailed and professional. It was actually a pleasure to have this technician diagnosis the problem. He was very accurate and detailed in his diagnosis and, ordered the necessary part to repair without any issues. I know this because Shane returned on the our scheduled appointment after the part came in and competed the job as effectively as he did diagnosis the problem. Thank you!”
“Had an issue with an expensive purchase we made … called the Wareham store… phone handed to us Brendan the Sales Manager… had a brief conversation, problem resolved to much satisfaction and could not be happier. Can’t ask for more than that. Thank you Brendan. Cape Cod Roofing and Siding. Skip”
“The team at this location is super helpful. I went in looking for a specific kind of paint and the team talked me through what I really needed. I admit, I needed a bit of hand holding and they could not be any more helpful. Thanks Mashpee Ace!”
“The quality of service is not like it used to be before Ace came along. I hope they get things back on track or all that new stock and revised store layout is going to go real quiet real quick and everyone is going to go back to the Big Box stores. By the way the big box stores have started to focus on customer service more than in the past.”
“I came into the store in a pinch, for a very random, specific bolt for my bike saddle for which the original bolt broke. Long, boring story but I basically needed a new bolt so I could ride my bike home to South Dartmouth, otherwise I'd be looking at a v long and expensive Uber ride lol. I'm sorry to say I don't remember the guy's name who helped me but he found exactly the bolt I needed and I was out of there in 3 minutes and only ~50¢ poorer. Fantastic service, great location and the store was PRISTINE!”
“They’re always helpful and kind. Virtually all the employees really know their stuff, and if they don’t, they find someone who does. So nice to have a place like Ace so close!”
“I was trying to match some old Benjamin Moore stain, no one else could match it. Onset Hardware matched it perfectly! Going to be a loyal customer! Thanks for doing a great job!”
“Botello Lumber is the place to go for so many items. I get my beautiful live Christmas trees there, the staff will carry your tree to saw a fresh end, bale your tree and carry it to your car. I just bought bags of cedar mulch yesterday. Everyone there is so helpful and friendly. And service is quick. Besides lumber, find paint, hardware, garden supplies, bird feeders, all kinds of household items and a gorgeous kitchen design center. Check them out!!”
“Staff always helpful and friendly each time I have gone in. They will help me find things or answer questions. Large store. Great selection. Clean and orderly.”
“Sam is super knowledgable and helpful. He is a great asset to the Sandwich community of homeowners trying to keep their old homes in good repair and looking nice. He is a very effective manager who works well with the staff and has found a way to keep everyone focused solid customer service. Sam runs a tight ship over at the shopping complex hardware store and the homeowners of Sandwich would be lost without him.”
“Always an awesome experience at Batello's!! The staff is remarkable you can't find what you need or don't know what to do just ask and if they don't have it they can order it. No other hardware or lumber store i'd rather purchase anything I need. A+++++”
“Anchor hardware... I didn't see any anchors but they did have the batteries I needed for my key fob which was very helpful because that's the reason I went there. Not everywhere sells these batteries but anchor hardware does. So if you need key fob batteries I'd come here to get them. Unless you don't need key fob batteries don't come here to get them... but that is completely up to you.”
“Have a little bit of everything, and if you can't find it they will get it!! If You have questions on a product to use for a certain job, very willing to help!! Thank you for helping me with my mold issue..”
“Needed a tub that was smaller than what's normal because of the age of my house that I couldn't find in stock other places, they got it for me hassle free.”
“We visited the Ferguson showroom to select bath and kitchen fixtures. Our appointment with Gregory was great. Gregory was very knowledgeable about all of the various brands and options and ensured we had excellent choices in our price range. We are very happy with the fixtures we selected and the overall price!”
“Great stuff! Pete, the owner is such a good guy! Such a welcoming atmosphere in the shop! And don’t forget to check out arts bike shop which is attached. Really impressive!”
“Well, being married to a carpenter, he considers it a date when we go go to HD. What else can I say. He thinks HD should sell coffin kits.
Make it yourself, and he'll conduct the work shop. Who can afford a funeral home? Seriously, think outside the box the same goes to Lowes, another fav date.”
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“Great staff, always there to help customer.
Can't give #1 to anyone...big problem ?
All employees deserve # 1.
Great team....keep it up guys..
In business you will win if you have great customer service.
Store coming together ?”