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“I can’t say enough about the kindness of the owner of this UPS Store. I was shipping posters and stakes honoring children lost to substance use disorder to Vermont for an International Overdose Awareness Day vigil. The cost was over $500. When I explained that I was a nonprofit providing grief support to bereaved parents, he quietly took everything to the back and charged me just over $100—for the posters.
I was overwhelmed by his generosity. He unknowingly helped send these memorial posters to an event where the parents of these children will attend—some seeing their child’s poster for the very first time.
To answer the survey: **YES, I would absolutely recommend this UPS Store!** Thank you, from the bottom of my heart, to the manager/owner. wish I had gotten his name. ❤”
“Thanks to Ben, Colin, and the young man in the printing department.... They all made my return seamless! Pleasant young men and great customer service! 😊”
“I hired Craters and Freighters to deliver a precious antique hand carved carousel horse of great value. It arrived perfectly crated, in flawless condition, and the driver was courteous and super helpful. As a very nervous client, they really knocked it out of the park with flawless communication and frequent updates. Would hire again and will recommend to everyone!”
“I needed to print funeral-related materials. I called to ask questions and immediately got someone in the printing department on the phone and they answered my questions. My experience in the store was excellent as well - knowledgeable and friendly staff. Thank you!”
“The staff here is so nice. Every time I go in they’re so fast and efficient. I had to have something notarized today and the gentleman who handles it was so kind. I was missing a page and he immediately hopped online, found the document and printed it out; incredibly kind and saved me a trip. I honestly try to use their services over anyone else’s in the area because I’m always in and out.”
“I came to this Staples to print stationary. The worker at the print desk was polite, kind, informative and patient. He helped us edit the documents, line them up to print properly and ran test prints to make sure everything was done to our liking. It was a smooth process and I appreciated his patience.”
“Staples in Westborough did a tremendous job of printing quality Christmas cards the same day that I ordered them online. They were very helpful and they even prionted a few extra cards after a couple of days as I was short by a card.”
“We had a large, fragile ceramic sculpture that we wanted to ship from Boston to Oklahoma. Robert Resker came and picked it up from our condo, packed it in foam and a crate and shipped it for us all at a cost of 1/2 the quote I received from an “art” shipper. The piece arrived safe and sound to the delight of the recipient. Navis Pack & Ship is a great professional shipping company. I highly recommend them. Call them for a quote.”
“This place is usually okay. It only becomes a hassle when there's a line and there's only one person working. Other than that the girl there is pretty cool.”
“Estes Express Lines provides dependable and professional trucking services. Shipments generally arrive on time, and the staff is helpful and responsive. Occasional delays can happen during peak seasons, but overall the service is reliable. Highly recommend for businesses needing efficient freight and logistics solutions.”
“The few times I've been in recently (including ~3pm 08/23/23), there has been an extremely helpful and kind woman working. My experiences have been pleasant visiting the post office, which is not always the case!”
8:30AM - 4:30PM
6 Clinton Road, Sterling
Shipping Centers
“I love our little Sterling post office. And Adlin Ziur -- honestly, find some joy in your life. Nadine and her cupcakes are a perfect illustration of how the Sterling Post Office is one of the last truly local, community-based service spaces around. Nadine is a joyful and dedicated person and you really had no business writing that about her.”
“Little known gem in the area. Owner is very pleasant and efficient. Not your typical office place. Nicely decorated and pleasant. AND FedEx picks up here on Saturday!!”
“This post office provided probably the best experience I've had with USPS. The woman who helped me was unbelievably kind and personable and made sure everything I needed was taken care of right away. The line moved efficiently and everyone was able to comply by current social distancing because of how clearly marked the post office was. Absolutely recommend this location and thank you for helping me get my TREX stamps”
“Huge shoutout to Colman and Taylor, who helped me through the most stressful situation of my life with figuring out how to send some important paperwork internationally and under a time crunch. I was able to use a computer there to generate an international return label with Taylor’s help, which would have been super complicated to do on my own. Colman went above and beyond to help me again when I had to go back a second time to re-create a commercial invoice. I can’t recommend these folks enough, and am so grateful for their patience and help with my shipment.”
8AM - 5:30PM
235 West Main Street, Northborough
Shipping Centers
“Excellent service! I was a few minutes late after the office closed on a Saturday afternoon. Not knowing what to do with the package and preprinted label I checked with an employee who was still outside. She went above and beyond her duty, went back in and got me the address label pocket for me to put the label on and showed me where to drop the package. Highly recommended!”
“I love this post office for my first time coming here. It was so easy, fast and very helpful. Not a lot of people, not long lines and not a lot of waiting time for me. This will be my post office to go”
“Jocelyn and Sheri were so incredibly patient and helpful as I was trying to ship a package to my family in Peru. The service was wonderful and I will definitely come back to this location for my shipping needs in the future!”
8 - 11AM 12 - 4:30PM
260 Pleasant Street, Berlin
Shipping Centers
“The team here is incredibly helpful and friendly! One of my packages was recently lost, so I filed a claim. Within hours, they located the package, called to let me know about the issue, and quickly resolved it!”
2 - 4PM 8:30AM - 1PM
560 Lincoln St #8, Worcester
Shipping Centers
“Very Fast and Efficient Staff There! They could Be Moved Into The Shop At The End Of The Plaza And Be Made Bigger! It Would Be Wise Of Them To Do And Provide More Services For Northern Worcester Massachusetts! But The Site Is Great! People Are Very Friendly And Very Welcoming!! It Is Very Neat and Very Clean! It Is Very Easy To Access ♿! They Offer Free Boxes For Shipping Out Your Items! They Do Know How To Do That QR Code Thing! Very Highly Trained! I Very Highly Recommend This Location For All Your Shipping Needs!”
8:30 - 11AM 12 - 5PM
1092 Main Street, Bolton
Shipping Centers
“A wonderful hometown post office. I live in town and stop by the post office several times a month to send out packages for my artwork, and the Bolton team are unfailingly kind, efficient, and knowledgeable. Thank you!”
“Usually, for no fault of the staff at Walgreens, every time I go to send an item out by dropping it off at FedEx On-site located within, the item is too large for them to accept. I wish FedEx could either make exceptions or be a little clearer on the specifications regarding what type/size/weight a package must be before I drive to an onsite location. I feel that maybe a short disclaimer on Google Maps, right above the hours of operation, like for example: "Packages larger than X" are not accepted.", would help to curb some of our disappointment in this scenario.”
“I had to ship a large wooden trunk from Mass to Michigan. Wasn’t sure how it would work, but Max (I think, the manager) helped me unload it and explained how they would pack it. Well it just got here to Michigan in perfect shape! He was very helpful and it only took 3 days to get here!
Liz”
“I got the best customer service I ever had in one of these kinds of stores although very expensive it is very efficient and the customer service is the best I've, haddefinitely help you get what ever you need done.”
9AM - 12:30PM 1:30 - 4:30PM
771 Main Street, Lancaster
Shipping Centers
“TLDR: Established location, but the problem is it's downtown and parking is very limited. Counter service has always been great when needed, but there is a self-service kiosk that handles a lot of my needs so that is a huge plus.
Details: The Leominster Post Office that's downtown is a mainstay. It offers every service the USPS has including a self-service kiosk.
I avoid going here though because the traffic and parking is a major hassle. There's on-street parking in front and across the street plus two small lots on either side of the building. Either option isn't ideal due to traffic and the lots are small in size holding a total of eight or nine cars.
The interior lobby is well maintained, spacious, and bright. Although the layout is odd. Against the farthest left wall is the self-service kiosk and receptacles for prepaid packages. Have regular stamped envelope(s) to mail? That receptacle is in the middle.
It's a little confusing have to crisscross the lobby instead of having all self-service and drop-off receptacles closer together. Maybe it's because the building is older?
Since this is a main office, it can be busy. The clerk-staffed counter is to the far right and can queue up fast depending on the time of day. Even if there is a long line, the clerks are efficient in managing the volume so wait time isn't huge.
Sometimes I'm in line and they'll pick out people who have simple, quick transactions like getting a book of stamps or dropping off a pre-labeled package and need to pay which is a smart way to operate.
Parking issues and the odd lobby layout aside, my experiences here have always been great compared to other post offices. Experiences can and may vary, but for me, when I need to go to a post office, the Leominster office experience is consistent.”
“I’m not a fan of most post offices but Fran made the experience very enjoyable. She’s incredibly friendly and helpful. I’ll continue to use this post office moving forward.”
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“I'm from West Virgina, and courtesy is just plain what we do we there. I saw these reviews and I had to set the record straight- the woman at the front desk was nothing but courteous. She recognized the regular customers and helped me with what I needed.”