New England Appliance and More, located in Braintree, MA, is known for offering quality home appliances at the lowest market prices. Customers appreciate their wide selection, which includes both new and slightly damaged items, ensuring options for every budget. The staff, especially sales representatives like Tom and Dave, are highly helpful, knowledgeable, and genuinely caring about customer needs. They spend quality time explaining options, providing honest advice, and ensuring customers understand their choices, making the shopping experience smooth and trustworthy. The company is praised for its excellent customer service, from the initial sale to delivery and installation. The delivery team, including drivers like John and Scott, handle installations with professionalism and care, often managing unexpected issues gracefully. Customers highlight the efficiency of delivery, quick response to hiccups, and the willingness of staff to go above and beyond. For example, one delivery person not only installed the stove successfully but also cleaned up afterward and offered helpful tips on appliance maintenance. Additionally, New England Appliance offers timely delivery and removal of old appliances, making the entire process hassle-free. Many customers mention their long-term loyalty, with over 30 years of positive experiences. Overall, the business is highly recommended for its great value, phenomenal service, and honest, friendly staff, making it a trusted choice for appliance needs in the area.
Great family business! The sales people are very knowledgeable, one started at Lechmere if you remember them. Very competitive pricing and their scratch and dent area is even better.
December 2025
I bought and had a one piece washer and dryer delivered. John, who did the installation, went above and beyond to make sure that it fit in a small space and didn't leave until both the dryer and washer were completely set up and running. I would recommend NE appliance, they were extremely professional.
October 2025
Excellent prices in knowledgeable staff. Better than the big box stores and a lot cheaper than high end stores.
