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“I highly recommend this UHaul location. The GM Jeff was super friendly and accommodating. Made the end of a long, difficult trip very pleasant. 5 stars for sure!”
“My experience with Shamilah Perryman at the West Roxbury facility was above and beyond for customer service and help. She was professional and compassionate to my concerns and helped me out as much as she could. I definitely would like for her to be recognized as an essential employee that would be an asset to any team. With knowing the answers to questions and if not exactly sure was able to get back to me quickly with an answer. I’ve kept that location as a storage facility for years moving between units and yes the prices have increased a lot but that is not the employees fault. They try to work with you however best they can. The facility overall and staff is awesome!”
9AM - 5PM
25 Conn St, Woburn
Truck Rentals
“Gino was very professional and efficient in getting us exactly what we needed. He went above and beyond his duty to accomodate our request. I highly recommend this location for storage.”
“Appreciation for Exceptional Customer Service
Dear UHAUL ,
I wanted to take a moment to express my sincere gratitude for the outstanding customer service I received during my recent rental experience at your location at 34 Broadway, Malden, MA 02148.
On the day of my rental, I encountered a situation that required some changes to my reservation. Although I called the office just 10 minutes before closing at 5:50 PM, Ms. Yalixa answered my call promptly and listened attentively to my request. After understanding my needs, she kindly put me on hold to consult with her manager, Ms. Bonnie Aliberti. Within just a few minutes only , Ms. Yalixa came back with a perfect solution to resolve my situation.
I truly appreciate how both Ms. Yalixa and Ms. Bonnie worked together to ensure that my rental went smoothly, even at the last minute. Their professionalism, patience, and willingness to help made my rental experience an unforgettable and positive memory.
Thank you, Yalixa and Bonnie, for your excellent service. I will certainly keep your company in mind for future rentals and recommend it to others!
Warm regards,
Laith”
7AM - 7PM
124-126 Eastern Ave, Malden
Truck Rentals
“I work for a local org that deals with a variety of different storage companies. When I tell you that this was the best customer experience I've ever had, I mean it. Xavier at the front was assisting multiple people at once, efficiently and effectively helping everyone in line and getting them on their way. We will be looking in to working exclusively with U Haul storage simply because of how incredible this experience was. Thanks again.”
“I had a great experience! The man who received the truck was very helpful and kind- he went above and beyond by inflating a tire on my vehicle- I was very impressed by his kindness. The lady inside the store where I needed to purchase tape was radiant and delightful ! I would highly recommend this location”
“The associates at this location were the best I’ve experienced. After my rental, I went into the store for more boxes. I heard one client, who was on the phone, ask if the lines were recorded because he wanted whomever was listening to know the associate deserved a raise. I concur.
It was 19 degrees and after doing all of the self check out in the frigid cold, the truck I was assigned wouldn’t start. Completely frustrating. Fortunately, the associate had just arrived that morning. She turned what was beginning to be terrible experience, into a good one. She made sure I had a clean, working truck, which I so appreciated.
They all work as if they are the owners. You can’t ask for more than that.”
“very helpful staff at this location. thought this was going to be the hardest part of moving, but they really made it simple. would absolutely use them again in the future.”
“very helpful staff at this location. thought this was going to be the hardest part of moving, but they really made it simple. would absolutely use them again in the future.”
“Al was very helpful with my U-Haul truck rental! He went out of his way to make sure I got everything I needed. Highly recommend! (Also a great place to support local for all your hardware needs)”
“Thanks to Oliver H, who made my uhaul experience efficient and pleasant.
Very knowledgeable and, patient and helpful!
He definitely deserves recognition and a huge pay raise!
Oliver...you made my day!
Thank you!
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“The guy doing the gas on March 30th 2023 at 9 am is great very respectful and on point the most out of anybody I've dealt with over the years. He even willingly cleaned my mirrors without asking. Great service from this employee. Give this guy a raise.”
“I had the most pleasant experience ever renting a truck and, John the general manager, was such a nice person and very helpful. He even gave me a coffee and empanada after my long day of moving. Two thumbs up”
“One of the best places to rent your truck. Sean Antonson. Is really good representative Great person great customer service also Nicholas Mason it's a great dude that person is specifically is one of the sweetest funny and great employees in that particular area if you want to rent the truck fast easy and feel about a great service make sure you go pensky of Medford I'm looking for Nicholas Mason and Sean Antonson.”
“Jim Bunyan, the General Manager of the rental dept at Ryder - 150 Fallon Rd, Stoneham MA is the #1 reason out of 4 that we choose Ryder over the competition. The other reasons are the mechanics who work tirelessly on keeping the trucks running, the cleanliness and dependability of the inventory of trucks that Ryder has, and their low prices are the reason why our Family Business has chosen to rent with Ryder for over 5 years.”
“We rent from Ryder in South Boston at least twice a month. Every rental is flawless and the team always gives excellent customer service 100% of the time. I highly recommend this location.”
“An overall great experience. Easy in, easy out. The owner was easy to work with and provided great customer service. I know I appreciate a business that gives the customer the benefit of the doubt. Will be back to this location again in the future.”
“I rent from them all the time the staff is great they accommodate you in anyway they can It’s a rental place and they have to deal with people destroying their vehicles because their rentals and not four wheelers people abuse him them and do damage and then get upset because they don’t want to pay for the damage I’ve been renting there for years never once have I had a problem but never once have they had a problem with me bringing vehicles back with damage people get upset when they break something and don’t want to pay for it when I go there I make sure and ask for the cleanest and nicest vehicle I bring it back the same way I have never had a problem that’s the policy so are you people that are mad don’t destroy their vehicles and you won’t be charge for it it’s very simple respect their properly as if it was your own”
“Exactly what I was looking for. Very friendly and knowledgable staff member. Was able to pick-up a trailer at 8:30am on a Saturday, and then drop it off after-hours closer to midnight. Overall good value.”
“Excellent service! The on-site manager volunteered to help search for a parking sticker, which I accidentally left in the cargo van. She managed to find and keep it for me to pick up the next day.”
7AM - 7PM
150 Fairmount Ave, Hyde Park
Truck Rentals
“First, I downloaded the app. I was able to easily reserve the U-Haul truck through the app. I went into the U-Haul location on Fairmount Ave, Hyde Park. The sales rep was professional, knowledgeable and pleasant to deal with. I highly recommend this location!”
“Good old fashioned customer service! Thank you Hector ?
It’s been a crazy week. Things just got a little better thanks to Hector. I have had mixed experiences with U-haul in the past. This particular location is top notch.”
“The people at the location were helpful and good at their job. The U-Haul app is a nightmare. The truck itself was falling apart. The brakes were clearly on their way out. The only saving grace to the experience were the two gentlemen who took care of me when the app failed repeatedly to check me out and check me in.”
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“Negative reviews don't align with my experienceOnly criticism I have is placement of plastic trash barrel next to Customer Service entranceAllston/Brighton has vicious Rat problem - that can be verified with city 6-1-1 - it has little to do with how clean/dirty area is; that being said, there are necessary steps/interventions to control issueRats are like hybrid, steroid, small dog sized, bold & disease-ridden - be very mindful entering/exiting after darkAs I approached to toss Starbucks trash in, whole barrel shook & moved - I knew exactly what it was & warned Customer Service Staff & other customers Cardboard is literal Rat Candy, so of course they lurk around U-Haul but a steel trash barrel with a lid or even more mindful placement away from Customer Entrance would be helpful (Rats can't chew thru steel - they literally eat thru plastic barrels - this one is no exception)Staff were very helpful - Isaiah checked me in answering all questions, explaining details as well as upgrading & discounting rental - didn't catch name of man processing return but he too was very helpful & mindful of expenses- excellent Customer Service Equipment was clean & well-maintained as wellMy experience was excellent Highly recommend Brighton location”