Apple Burlington is a favorite location for many customers, who describe it as a great experience with solid service. The store is noted as well-organized with a streamlined process. It is a busy location, but interactions with employees are consistently relaxed, professional, and pleasant. The courteous and highly professional staff are frequently described as friendly, knowledgeable, patient, and pleasant. Employees often go above and beyond to assist, resolving issues and providing outstanding help. The onsite tech support, the Genius Bar, is highlighted for its effective service, with staff clearly explaining processes and working quickly to solve problems, such as account recovery. Customers appreciate the helpful and friendly greeting at the front of the store. The overall experience is excellent, leading to strong recommendations. Proof of ownership with an original receipt is required for certain account recovery services.
Always great experience and service here. My favorite location to go. Me and family like it so much, so we pick up our gear here instead of shipping. Courteous and highly professional staff.
October 2025
My experience at the Burlington Mall location was excellent Well organized , streamlined process. Not only did they resolve my issue , they went above & beyond to assist me. ( shout out to Alex & Sachi! ) Icing on the cake , they were so pleasant & patient.
Defintely recommend
August 2025
Tricia was AMAZING! I love coming into this store the service is always exceptional. Thanks again ☺️
