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“Bought a winter jacket in Nov. and the zipper broke in Mar. Brought it back and they replaced the jacket and gave me a credit since the jacket is now on sale. Great customer service. Thank you.”
“I usually visit the downtown crossing store so I was very surprised by the quietness of the store... In Burlington.
Pros: all one level, great sales ...and the cutest stool for a child's room...I'm currently using it as a foot stool it's a small elephant with a trunk, floppy ears and a tail I obviously love the store
Cons : unfortunately there was no good music...not elevator music but no music lol... Love to shop listening to good music”
“Went here to exchange an outerwear jacket. Found the right size and received very cooperative service once I got to a cashier. The original jacket was a Christmas gift and still had all the tags and was in new condition. Thank you Eddie Bauer.”
“Accidentally lost my car keys while shipping in here and the employees were beyond kind and helpful!!! Luckily I found them after 45 minutes of searching but wanted to thank all of them for helping :)”
“Isabel & Eva are wonderful! Made my shopping experience terrific and a breeze! Loveeeee my new woven tote think it’s my new obsession… thanks girls and thank you Madewell for not disappointing! Visit them everybody and will definitely be back :-)”
“Wow, we had been having a swimsuit crisis (this happens every year with my daughter, who is now 11 years old but has gone through puberty a bit earlier and is **VERY** sensitive about her body) where nothing works, and a woman on staff (maybe manager?) swept in and SAVED the day! She knew JUST what to say to sell my daughter on finally trying (another) swimsuit (we had to order it from home, full coverage high waisted swim bottoms, but it's on the way!). I am seriously so thankful to this staffer! She was like our swimsuit fairy godmother.”
“I went in to return an online purchase and I must say I was very impressed. No hassle and I walked out with 2 shirts. Quality is superior and Kenny was excellent.”
“Beautiful store; great service and beautiful clothing however; their clothes are made for flat tall skinny people. Definitely not for women with curves and chest”
“Very friendly and helpful staff…. Called other stores to put a hold on a dress and when the other store didn’t actually have that size they offered a discount for my trouble. Much appreciated especially since the manager in the other store in Natick was curt and borderline rude to me and to her staff…”
“What a great experience! Tula was so helpful in assisting us and was so nice. Also the staff at checkout were very friendly. Made shopping a good time ! Thanks,you don't get that a lot anymore. ?”
“Love urban, today went in for a return ..it was easy ..customer service always good..u can't try any fits due to the corona though so that part is hard but again return is easy if u have time and energy to go back n forth. Not just UO, its the entire mall, cant try any outfits.”
“Always a great selection. Excellent costumer service! I called today needing a receipt from an old purchase. An absolutely lovely woman named Courtney helped me with such kindness, competence and patience. I couldn’t have asked for a better experience. I believe Courtney is a manager, but if somebody above her is reading this. Give her a raise!!”
“Everything’s inside is quality material. From good decks to wheels to everything in between. The only problem is that there isn’t a cheap alternative to almost everything there. The decks cost upwards of $90 and there isn’t anything cheaper.”
“Beautiful store! And Summer is amazing!jCrew is fortunate to have such a pleasant and engaging person on staff. She greeted me warmly as soon as I walked into the store and made sure that I knew about all of the current promotions.”
“This store is an excellent resource for Women's clothing in great fabrics -- cotton, linen, wool. While not a fan of EF unflattering shapes and silhouettes, the fabrics, price, & color options (when they work) make up for it. I've always found staff pleasant to chat with and their (mostly) hands off approach suits me.”
“I have had such great experiences at the Express in the Burlington Mall.I go shopping there a lot and Brenda is always so helpful and friendly.She goes above and beyond in showing me different outfit options and is a friendly face that I look forward to seeing.This store will continue to be one of my favorites.Thanks !”
“My second time purchasing a quarter zip fleece from Lands' End. The quality of their clothing is excellent. You can wear them every day and the fabric stays like new. The prices are fair compared to LL Bean and other competitors, and you don't compromise on the quality. There are great Black Friday deals, too. I would highly recommend purchasing daily wear and jackets from here.”
“Very organized store and the employees are super friendly and helpful. I came in right before closing this Friday and the young girl working was so helpful and sweet and allowed me to try on a dress to buy for an occasion the next day even though they had just closed fitting rooms!!!! It is also a good selection of clothes and sizes in this location.”
“It has fashionable clothing and different colors and I happened to luck up and get light yellow jeans quality product to have in my collection of designer attire. Look forward to going back.”
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“The staff here is amazing and knowledgeable. The products are high quality and durable. I spend too much of my money here and I wouldn’t want it any other way.”