Lands' End in Burlington offers versatile outerwear, swimwear, clothing, and accessories for men and women, including petite, plus, tall, and big-and-tall sizes. The store provides stylish, functional pieces, from cozy sweaters to party looks. Many customers praise the excellent quality and durability of daily wear and jackets, noting fabrics stay like new and prices are fair compared to competitors, with great Black Friday deals. The staff is described as attentive and knowledgeable.
However, several criticisms are noted. The in-store return process can be very slow, and store inventory is often limited, forcing customers to order online. Sizing is reported as inconsistent lately, and the quality of swimwear has declined, with complaints of bad fit, thin fabric, and poor sewing. Customer service on the phone has gone downhill, and discount promotions can be restrictive. Significant price increases on items like shirts are a common frustration. Additionally, high shipping and return costs, specifically expensive return fees, have deterred some long-time shoppers.
Great quality clothing. Returns and refunds are prompt. Good sales. Love them!
July 2026
Went in to return a few shirts. They made it super easy and fast. Then a very nice lady named Jill helped me find the right size shirt and when they didn’t have it in store she helped me order it from the kiosk and get it shipped for free. Super friendly and helpful. Much appreciated!
January 2026
Bring the kids and dogs and enjoy Maine the way Mainers do.
