Cambridge Bicycle is a highly regarded bicycle shop that has consistently provided excellent service and expertise to its customers. According to the reviews, the staff at Cambridge Bicycle are knowledgeable, attentive, and go above and beyond to ensure their customers' satisfaction. One reviewer had a positive experience with Josh, who took the time to diagnose and address an issue with their bicycle before a trip, even though it was close to closing time. The reviewer was impressed by Josh's efforts and was not charged for the diagnosis. Another customer had a quick and efficient experience, getting a new shifter cable installed and their bike lubricated in just 5 minutes. The reviews also mention the shop's willingness to exchange items, such as cleats, that the customer was not satisfied with. Customers have praised the staff's kindness and the overall "best experience ever" at the shop. One customer, who was a beginner cyclist, was particularly impressed with the sales associate Adeline, who took the time to ensure the customer felt confident and comfortable before making a purchase. Finally, a customer who had their e-bike serviced at Cambridge Bicycle was impressed with the thorough inspection and adjustments made to their bike, which left them feeling more secure and confident while riding. Overall, the reviews highlight Cambridge Bicycle's exceptional customer service, technical expertise, and commitment to ensuring their customers have a positive and satisfying experience.
Walked in with a broken shifter cable and walked out 5 minutes later with a new cable installed, bike lubed up, and riding better than it has in a long time.
November 2025
Very good people. They adjusted my bike and didn't charge anything. I trust their mechanics.
November 2025
Bought some replacement cleats, that were completely fine, I just didn't like the feeling when unclipping, they exchanged it kindly
