“My wife and me are semi professional bike packers along the world with many thousands of miles traveled
We wanted to do a deep 360 maintenance to the 2 bikes before the current travel
Eric picked them up from the storage and did a pronominal professional work with his team at Trek Cambridge - we know how to appreciate talented bike work and Eric and his team are among the best you can get around the world - we proudly put the store stickers on our bikes”
“Flew my bike to Boston in September for a multi-day ride, but on the shakeout ride it was making a squeaking noise. Took it to Cambridge Bicycle ~30 min before closing. Josh spent a good amount of time with it to look into and rule out potential causes. He narrowed down on the likely cause being a small failure of a seal on the rear hub; he added some oil and assured me that although it might make noise, it was plenty safe to ride. I was charged nothing for the time spent on the diagnosis.
I was pleased to find that it made no sound the next day, and it didn’t chirp again for the remainder of the trip! We ended up having a great adventure, and that’s thanks at least in part to the Josh's efforts. Many thanks for the time and attention!”
“I was riding around Somerville and hit a bump that messed up my chain, took it to this store and they fixed it up quick, gave me some tips on chain care, and didn’t charge me. Very nice would recommend!”