Citizens
Citizens Bank,
BanksHours:
822 Somerville Ave Suite 2, Cambridge MA 02140 Hours
About Citizens
Citizens Porter Square branch offers a helpful and efficient banking experience. With approximately 1,100 branches in 15 states and around 3,100 ATMs, the bank provides customers with convenient access to their services. Customers can also stay connected through the bank's award-winning mobile app, online banking, and customer contact center. The Porter Square branch in particular is known for its clean and inviting office space, as well as its professional and kind staff who are willing to assist with a variety of financial needs, from notarization to resolving complicated situations. Compared to other Citizens locations, the Porter Square branch is praised for its excellent customer service, making it a preferred choice for many customers.
Most Recent Reviews
June 2025
I needed to get a document notarized and was able to simply walk in without an appointment. Hakim was incredibly helpful, professional, and kind. The office itself was clean and inviting.
January 2025
Very quick and friendly service. Understood my complicated situation and made a follow-up call to me to resolve it. Excellent customer service. Use this branch. Never use Harvard Sq or Coolidge Corner. Both are horrible.
August 2024
For fairness (in contrast with my 1-star review of the Davis Sq location), where my visit was a 35 minute disaster (see my review) the person who helped me today was competent, very efficient and courteous. No wonder the Porter location has good reviews while Davis has been going to the dogs. I wish I had known about this...
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- Cambridge, Massachusetts
