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“The credit union takes great care of me with all my needs. In my opinion because of my experience credit unions will always be better then banks keep up the great work.”
9AM - 1PM
675 Massachusetts Ave, Cambridge
Banks
“I cannot say enough good things about Mark Orent and his phenomenal team at Leader Bank. From start to finish, their professionalism, responsiveness, and deep knowledge of the banking process have been nothing short of exceptional. Whether you're managing personal accounts or handling complex business transactions, they make everything seamless and stress-free. It’s rare to find a team that’s not only highly competent but also genuinely cares about your success. Leader Bank Central Square sets the standard for what a great banking relationship should look like. Highly recommend!”
“My family has used ECSB for over 20 years. The staff are always to the point, but friendly. Very transparent way of doing business and the bank has a nice atmosphere.”
“I was initially skeptical of the bank-cafe concept, but I've found this location to provide a pleasantly elevated experience. Solid beverages and the space is bright, tidy, and well staffed. Shoutout to Justin who offers a friendly attentiveness to everyone who walks in.”
“I opened up a new personal and business account in minutes! Was very impressed with the time efficiency and customer service from this branch. I worked with Jake and he was very helpful, I was so surprised to walk out with all my checks deposited and a new personalized debit card. Other banks would have shipped me a card and it would 5 days.”
“This branch of Eastern Bank is absolutely wonderful. I've never been so impressed and grateful for the personal service I've received from everyone there, and most especially the branch manager, who has gone far above and beyond in a very unusual and stressful situation with my 101-year old Dad (the account holder) who needed complicated documentation support. Run don't walk to move your money from the big bad banks, and put your trust in Eastern Trust on Mass Ave. You'll be so glad you did!”
“I LOVE HFCU! I've been a member for well over a decade and they keep getting better. Their fraud alert texts are so helpful. They have so many quick ways to reach support in various departments via chat or phone or email or app. And every time the person I'm connected to his helpful, and every time the issue gets resolved. They're the best!”
8:30AM - 1PM
251 Hampshire St, Cambridge
Banks
“This is a nice little bank with capable employees. I only deposited some money using the Shared Branch feature of credit unions but I got a good impression of this bank as it seemed very homey and unique”
“Priyanka Bhatia was very, very nice. She helped me with my banking. I came into close my account, and she actually helped me understand that I would be losing money if I did that. So we kept the account open. It's wonderful, and I think that she is a valuable employee. She is kind, considerate and knowledgeable.”
“We came in to open up an account but had unique challenges. Instead of turning us away, like they have at much larger banks, Anaika and Markens helped us as much as they could, made a quick call to the branch manager, Richard Garcia and between the 3 of them we got our situation resolved, a new account opened and a new banking relationship was made. This level of hospitality is the difference maker for me and my family when it comes to banking, and the team at CSB on Cambridge Street went above and beyond. Thank you for your service to the community of Cambridge, MA.”
“I work with Louie Soares at Cambridge Savings Bank for our corporate banking, and he is outstanding. He makes setting up and managing our business accounts seamless and efficient. Louie is knowledgeable, responsive, and incredibly detail-oriented, guiding us through every step and ensuring compliance and documentation are always handled correctly. He anticipates needs, solves issues quickly, and keeps everything moving without delays. Most importantly, he’s a true partner to our organization — professional, proactive, and someone we genuinely trust with our company’s financial operations. I highly recommend him to any business looking for exceptional corporate banking support.”
9AM - 12PM
53 White St, Cambridge
Banks
“Diana, I just wanted to take a moment to thank you for your assistance with all my financial needs, guidance and support you've given me. Your advice has been invaluable and I am so grateful to have you has a banker your support has made a significant impact on my financial and I wanted to express my sincere gratitude. Thank you for believing in me and helping me I truly appreciate all the time and effort you've invested in guiding me and I can't thank you enough.🙂”
“I went to the Cambridge location yesterday and was amazed by the impeccable service of the team, specially, Amine and Michael who swiftly helped me resolve some of my account issues. Highly recommend this branch!”
“On multiple occasions Tremaine has gone completely above and beyond to help me, including being willing to stay open past business hours when I needed assistance.
Every time I come in, I am treated with kindness, respect, and professionalism. He takes the time to listen, answer my questions, and make sure I have the help I need. What stands out most is that I have never felt judged or uncomfortable during any interaction. He creates a welcoming environment and treats me with genuine compassion.
One thing that truly left a lasting impression on me was his willingness to stay open beyond business hours to help. That level of dedication showed me how committed he is to providing support when it is needed. It would have been easy to say no and close for the day, but instead he took the time to help me, and I am incredibly grateful for that.
Outstanding service like this is rare, and his kindness, professionalism, and willingness to go above and beyond have never gone unnoticed. I truly appreciate all of the help you’ve given me Tremaine. Thank you so much.”
“I really do not understand why there is such a bad rating of the branch. To me, the stuffs were amazing. They described every little things in details and it was the smoothest possible bank account opening with them. Thanks to Humayoun who also followed up if there was issue with banking. Till now I have been provided a great service from BofA.”
“Friendly and helpful staff. They can do pretty much everything an ordinary bank can, including uncommon requests like cashier's checks, etc. The starter savings accounts are great for students, as they pay a very high interest rate on small dollar balances. I would recommend opening an account here even if you already have all of your needs met by an ordinary bank account, because credit unions are insured by the NCUA, as opposed to the FDIC for ordinary banks. There is a (crazy, imho) contingent of tech billionaires in silicon valley who are trying to eliminate or greatly weaken the FDIC. If these nutters ever succeed in their ill-conceived quest, having at least one credit union account that is insured by the NCUA could be important to keeping your assets safe from bank runs. Welcome to 2026!”
“I love Eastern Bank in Central Square. They always greet me in a genuinely friendly way and if I have had a teller before, they recognize me. They do what I ask efficiently. Because of the kind of checking account that I have, they do not charge extra for things such as cashiers checks. The staff is diverse, representing our diverse neighborhood. I highly recommend Eastern Bank.”
9AM - 12PM
616 Main Street, Cambridge
Banks
“This a new location of an old now permanently closed branch on Portland. The old space was huge with granite floors in an old building with a dedicated big parking. The new location is small, crowded, and has no parking.”
“I recently had an issue with my 2025 tax statements — the bank had issued two forms showing different interest income amounts. To make matters more confusing, account numbers are masked on these forms, so it wasn't immediately clear which account each form belonged to.
I called Citizens Bank of Massachusetts expecting the usual experience: a long hold, then a frustrating back-and-forth trying to get someone to understand the problem. That's not what happened. After a quick identification process, I was connected to an agent named Gerard, who was clear, attentive, and — most impressively — understood the root of my issue almost immediately. Within minutes, everything was explained and resolved.
It's rare to have a customer service call that actually leaves you feeling better than when you picked up the phone. Gerard made that happen. Well done. 5 stars, Gerard!”
“Kenneth and the entire team at this branch made my credit card application process so much easier than online or over the phone. Everyone was incredibly kind and helpful.”
“I received great help from this bank to the person that helped me Visalia Le Nguyen she was very professional and kind and made me very comfortable I give her 10+”
“We had a great experience at TD Bank. Everything was handled quickly and efficiently, and all our questions were resolved without any issues. The service was smooth, professional, and stress-free from start to finish.
A special thank you to Dmitry — he was an excellent consultant and representative. Very knowledgeable, patient, and helpful throughout the whole process. He made everything easy to understand and ensured we were fully taken care of. Truly outstanding service!”
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“Expect to deal with humans & pieces of paper, and not a website.
If you're OK with that, you won't be disappointed. I came here for my mortgage and Debbie was very helpful with everything.”