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December 2025 by Jacquelyn Whiting
Excellent, knowledgeable staff. They take time and care to explain the products and how to best use, launder, etc all of the products. They host thought -provoking and informative events and serve the community in myriad ways. Their product quality, repair services, and sustainable practices enhance the value of every purchase.
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December 2025 by Michael Gerhardt
Good customer service can be hard to find these days, but not here. My daughter’s Patagonia coat had a broken zipper and the folks here fixed it while I waited. This is why we stick with quality brands. Thanks!
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October 2025 by Mark J. Bronsky
Had a great experience last week at the Cambridge Patagonia store. I was wearing a Patagonia coat that was at least 12 years old and I was looking for both a light and a heavier coat. EMMA at the store was excellent as an educator and an advisor to get me to my exact needs. She was knowledgeable and kind. Could not have been happier with EMMA's handling of my visit and my purchases. Thank you, EMMA! I will be back. Mark J. Bronsky, New York, NY
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October 2025 by Spray Truck Dolby
Just had a really great experience here at the store today and I wanted to share. I received the iron forge jacket as a gift from my employer. Unfortunately, it was one size too big. To make it worse it had our company logo embroidered on the chest. I fully expected to not receive a full refund on the jacket that I was returning, but after speaking with Nick behind the counter, he let me know that he was willing to offer me an even swap for the correct sized jacket, and it wasn’t going to cost me a penny. I was completely stunned. I asked Nick the associate if I could make a donation Patagonia’s charity partners, but he said that he was unable to link me to a donation site on a zero purchase sale he said instead I should just do something nice for somebody or donate to a charity that was meaningful to me which was really nice and really unexpected. I just wanna say a huge thank you to Nick and Patagonia for such great customer care. I highly recommend this store and if you meet Nick make sure you tell him what a great guy he is.
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August 2025 by Lauren Ashvale
Really helpful! I moved from the west coast and needed help to prepare for the winter. All the staff were helpful and friendly, and in particular Jenny was very knowledgable and went out of her way to help me find the right fit for what I needed.
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April 2025 by Drew Edwards
TLDR: Patagucci at it’s finest
I am a Patagonia fan through and through. While the average ad may have you believe this brand is like any other, I beg to disagree. This store embodies why:
- Incredible product: ✅sustainable ✅ timeless style ✅lasts forever. There isn’t a piece that hasn’t lasted me 10 years
- the friendliest most helpful staff: they are willing to help with repair just as much as selling you something new
- this company as deep in values as you can get and it shows
Now let’s talk differentiators. I’ve been to many a Patagonia store. Prior to this, Santa Monica took the cake with the NV factory outlet close behind. Lo and behold, when Cambridge prepared to open its doors it did so with gusto. This might be the finest space and I have to say it, store logo, in all the land.
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February 2025 by Emily Rist
Huge thank you to the fantastic employees at the Cambridge Patagonia for helping fix my coat (in under 10 minutes and free of charge) that had a snap fall off and was leaking down. Now I have a snap in a fun new color, and my coat will weather many more storms. All of the staff were so friendly and welcoming, and one employee even gave me restaurant recommendations in the area while I was there. Can't thank these folks enough!
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January 2025 by Max Land
Each time I've been, employees have been super nice, friendly, and extremely helpful. Store is also very clean.
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January 2025 by Richard Estes
People are amazing, products are amazing, company is amazing.
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November 2024 by Marina Santos
Staff here are awesome and it’s always great to support Patagonia!
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November 2024 by Mehmet Kugu
Friendly and knowledgeable staff willing to help.
Thanks
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November 2024 by Eric Chiu
This sports goods store is located near Harvard Station on the Boston Metro Red Line. It has a variety of outdoor men's and women's clothing and outdoor hiking supplies. It is both fashionable and functional, and the materials are also good. It is worth a visit.
This sports goods store is located near Harvard Station on the Boston Metro Red Line. It has a variety of outdoor men's and women's clothing and outdoor hiking supplies. It is both fashionable and functional, and the materials are also good. It is worth a visit .
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October 2024 by Morton Globus
Store is big, very clean, and well stocked. Employees are attentive to your needs while still giving you space.
It was my first time buying from Patagonia so I was given a 10% discount on my purchase.
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July 2024 by Hidden Gem Explorer
The Patagonia store in Harvard Square is a must-visit for anyone who appreciates high-quality outdoor gear and sustainable fashion. As an Oregonian who knows a thing or two about outdoor apparel, I can confidently say that Patagonia consistently delivers the best clothes ever.
From the moment you walk in, you're greeted with a well-organized and inviting space filled with a wide range of products. Whether you're looking for durable jackets, comfortable activewear, or eco-friendly accessories, Patagonia has it all. The quality of their clothing is unparalleled, designed to withstand the elements while keeping you comfortable and stylish.
What sets Patagonia apart is their commitment to sustainability. Every purchase feels like a step toward a better planet, which is a significant bonus on top of their already stellar products. The staff at the Harvard Square store are knowledgeable and passionate, always ready to help you find exactly what you need.
Why would you ever want to buy anything else? Patagonia offers a perfect blend of functionality, style, and environmental consciousness that is hard to beat. If you're in Harvard Square, don't miss the chance to check out this fantastic store.
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April 2024 by Thibault
I typically wouldn't leave reviews for stores, but my experience at the Patagonia store in Harvard Square, Cambridge, was exceptional! I brought in my ripped jacket for repair, knowing that Patagonia offers free repairs, but the salesman truly went above and beyond to help me out. His assistance and expertise made the process seamless and hassle-free. It's evident that customer satisfaction is a top priority at this store. I highly recommend Patagonia to anyone in need of outdoor gear, not just for their high-quality products but also for their outstanding customer service.
