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October 2024 by Pauline Sergi
Try to get help because cable box not working had to go on line to agent got disconnected 2times Try to reach them again no luck. I am going to cancel cable and internet. Waisted of money for lack of human service
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October 2024 by Vandit Shah
Good customer experience. Quick and informative. Juan, the assistant manager I believe was very quick in understanding my problem and addressing it.
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July 2024 by Ricky Ke
The location is very good and convenient. Steve is very professional. I had a lot of problems applying for a transfer service online, I tried many times on my own, but it didn't work. However, in the store, Steve only took a few minutes to help me solve all my problems.
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June 2024 by Neighborhood Watch
I do not recommend because they charge you for what you don’t use like if your billing ended 29 days after you pay you will pay for 2 months it’s a rip off
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May 2024 by Emerald Ivy
Worked with Sebastian Sarmiento: great service, most knowledgeable, helpful, patient, curteous.
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April 2024 by Melanie McGuire
I give this location 5 stars. Pat was exceptional, Checkin was seamless and same day technician support was superb! Thank you! Top notch service!
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March 2024 by Anonymous Man
Awful. Short guy with beard and glasses working Saturday afternoon had a bad attitude and was condescending. Think his name started with a P. This location and dealing with xfinity corporate on the phone was terrible
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March 2024 by Ryan Han
I was in the store last week to change my service and one of the workers told me to wait for the promotion and told me that the promotion would still work even if I changed the service before the promotion started. However, when I went to visit the store this weekend, the promo was only eligible for those who got xifnity mobile for the first time which I was no longer eligible for and ended up paying for the full price of the phone.. I felt like I got scammed.
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March 2024 by Juan Castillo
Will made the experience so easy, I thought it was going to take an hour and it took a minute. Thanks Will!
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January 2024 by Justin Voellmann
Returned old equipment and asked the rep a few different times to make sure I was all set in their system. Then got an email showing my bill went up 2x. I had to go back to the store and another rep said “yeah they never removed the equipment charges when you returned your equipment”.
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January 2024 by Michael Brown
Hello Mr. Richard Benson Jr,I am writing about a training opportunity for an outsourced technician, who was meant to connect us today.The technician ran the new connection over an existing RCN line that I identified was deprecated at the start of our appointment. When I confirmed that the upload download speeds were 1/4 what we paid (1.2 Gbps download read as 300 Mbps) he told me, a gay man, that we would only use his readings and that I was sick and depraved.I expect an apology from Xfinity and an assurance that this sort of disrespect does not happen again.Sincerely,M Brown
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November 2023 by JH Fang
the worst system in the world
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November 2023 by Xuejian Shen
Uninterested employees and disappointing service.
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September 2023 by Fernando Molina
Employees with bad actitud, worse service. New to this service and received used and broken equipment. Canceling service and never again.
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August 2023 by Stephen Hartford
I just had one of the best experiences I’ve ever had with any service provider thanks to Joe Desilvia at this location. Would 100% recommend to anyone who is having issues with their xfinity equipment. Don’t waste time on the chat just come see one of the guys here. Joe was awesome!
