United States Post Office
Post Offices,
Shipping CentersHours:
3 Austin St, Charlestown MA 02129 Hours
About United States Post Office
The United States Post Office is a busy location that provides essential public services, including mailing packages and processing passport applications. Customers generally find the staff to be friendly, helpful, and professional, often going the extra mile to ensure shipments are secure and delivered on time. Several reviews highlight positive experiences with employees who are accommodating, attentive, and genuinely concerned about the safety and proper handling of shipments, sometimes providing extra tape or boxes at no cost. Despite occasional delays during busy times or when dealing with unsealed or unlabeled packages, the staff manage their workload well and maintain a courteous attitude. Some customers mention that the facility also offers parking, which adds to its convenience. While there have been some complaints about the reservation system not accurately representing services, such as photo-taking capabilities, overall, visitors report smooth and satisfactory experiences. Multiple reviews emphasize that the post office is a reliable place to handle mailing needs, and many advise not to be discouraged by negative reviews, as their personal encounters have been positive. The staff’s helpfulness and the location’s accessibility make it a decent choice for mailing and related services.
Most Recent Reviews
December 2025
I sent a priority mail flat rate envelope to a Charlestown PO Box. The Charlestown post office told USPS Tracking that the envelope was forever “waiting for pickup.” But, it had been picked up several days earlier! Give me a break…..
October 2025
Unbelievable. Take a deep, deep breath and clear out your schedule, if you absolutely must go there.
September 2025
One problem customer made 30 min wait. Should have machine just to buy stamps
More Comments(65)
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