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7:30AM - 5:30PM
405 Concord Ave, Belmont
Post Offices
“I had an efficient drop-off experience and was able to pick up some cute new stamps as well. I got there a bit after 7:30am when they opened and there was only one other person in front of me. It went smoothly and was overall pleasant.”
“Ok so why does this USPS have 3.8? I contribute with my 5 stars because It has the most wholesome workers. Heidi is the best and I am happy every time I need to go to this office because she is so helpful, kind and positive. I always leave with a smile.”
“Hidden gem of a post office. I almost don’t want to draw attention to it! Friendly, efficient service by people who know what they’re doing. Sharon is the best.”
“This particular branch in Saugus MA has very difficult parking out front on a very busy thin street. There is parking behind the building, but you have to drive around, which is not a big deal. The staff are very friendly but it is busy and a line can form that will take you quite some time to get to the window. I use this post office if I’m in the area out of convenience. If I have to make a special trip, there are other quicker post offices around just as close.”
“Had to come in right before closing to drop off 4 large packages. Dawn and Patrick were so incredibly kind, patient, and helpful anyways! We truly appreciate their help and kindness. Would recommend!”
“Staff is very helpful and patient towards me every time I go even when I am doing something a little stupid that clearly suggests inexperience with the service and poor planning on my part”
“It feels a little strange to be reviewing the post office, but the East Boston branch has some of the friendliest and most helpful employees I've ever encountered at a post office. They know many of their customers and always offer my dog a biscuit.”
9AM - 12PM 1:30 - 4PM
1179 Main St #1, Wakefield
Post Offices
“The Post Office at 1179 Main St in Wakefield is honestly a little hidden gem. It’s only ever really busy a couple of weeks before and after Christmas, which makes most visits quick and easy. One of the regular staff members, a woman who works there often, is extremely friendly and does her job very well—always professional and efficient. I can confidently leave prepaid packages without worrying about needing a receipt or whether they’ll get scanned properly.
I almost hate to leave this review because I don’t want word to get out and have this place overrun with humans, but credit is due where it’s earned. Great service and a stress-free experience every time.”
“I needed to send some books media rate, but I haven’t sent packages through USPS in a while and was unfamiliar and unsure about the process. The woman behind the counter was incredibly patient and helped me out in correctly addressing my package and finding a way to print my pre-paid label (FYI, no printer here but if you have a QR code from Click-N-Ship they can scan it and print the label themselves). They were also managing the line efficiently on a Friday afternoon close to closing and kept everything moving. All the packages I sent arrived in one piece. This is hands down the best experience I have ever had at any USPS location.
Editing to add: I came again to mail another package, and the same fantastic person helped me find the most affordable shipping option and was patient while I figured out my shipping address. I had tried to mail this same thing at FedEx the day before but couldn’t because I didn’t have my ID on me— so glad, because this was $5 cheaper for a faster and more convenient experience. I love this post office.”
“I had a missing package that I needed help locating, and Joe took the time to walk me through what might’ve happened with it and offer a solution. I really appreciate his customer service.”
“My family and I went in to get passports because the office in West Roxbury has to cancel our appointment last minute. There was only one woman at the desk and she was the most helpful and kind human being. She took care of everyone’s needs that walked into that office. I wish I could remember her name, I believe it started with an R. Great customer service. It was my first time there and I would go there over the West Roxbury service any day!”
“I recently visited the United States Postal Service and had a great experience overall.
One of the tellers really stood out. He was incredibly thoughtful with his suggestions and took the time to walk me through every option step by step. Even though I ultimately decided not to ship through USPS because the available options were a bit out of my budget, I truly appreciated how clearly everything was explained. I left fully understanding what I would have been paying for, which says a lot about the level of service.”
“Just left the Brookline location… Drove here in hopes of a better experience to mail a simple package.10/10 .. Bald Clerk— pleasant, efficient, courteous. Worth the drive!!Thank you Sir for your service!!”
“Had a positive experience last week with Rexxx.This gentlemen was nice, chill personality, informative, and brought ease to my anxiety felt morning. I had some very important documents to send off, and Rexxx explained everything I would need. Explained my price options, asked certain questions to give me his best opinion, but left the decision up to me.
The last thing you need in stressful situations is an employee that is just wired tight about everything and have no personality. Rexx has a great sense of humor and certainly made me laugh that morning.
Great experience and wouldn’t hesitate to get my business and mailing needs taking care of at this location.”
“One of the best USPS offices around. Hard workers with many years of knowledge and exceptional service. Yoy have questions you'll get answers and when you need help you will receive it”
“I have to mail things often for work, and I always opt to do it here. I love the postal workers at this location. They're always friendly and helpful.
Even though it's in the middle of a busy area, you can park on nearby side streets for free and quickly walk over.”
7:30AM - 5:30PM
10 Court St, Arlington
Post Offices
“Thank you, Cristian, for following through on your word and calling me back. You’re the reason I was able to track my package down at the address I accidentally marked. I highly recommend this USPS office — exceptional customer service and truly reliable :)”
“I went here early on a Thursday morning and there was no wait. I did not have a box for my item and the USPS employee was so nice in helping me find a box and pack my item. I was pleasantly surprised by how well my experience was!”
7:30AM - 7PM
770 Massachusetts Ave, Cambridge
Post Offices
“By far the best post office I've used. We spoke with Esther in-person about our missing package and she was extremely kind and knowledgeable in helping us troubleshoot - explaining how usps works, all the possible failure points, who to contact in the event of each and how, etc. - in addition to personally checking in the back of the post office itself several times in case the package were there. They're also the only post office that I've been able to speak to on the phone (the only one that consistently answers) and they were kind and helpful then as well.”
“Excellent service here. I come here because my town USPS is so terrible lol. USPS has been gutted by the gov to push private companies to take over but the problems from that isn't the fault of the location. The employees here have always been super helpful and friendly.”
“Great service, professional staff and always on time. My dad had a tailor shop for many years in Swampscott, MA and always used their service. Thank you everyone and be safe these overwhelming times for all.”
“I rarely leave reviews, but this USPS store is the most reliable USPS I’ve ever been too. The Asian male staff (unfortunately I didn’t ask his name) welcomed me and helped me label my package. The process was very smooth. He even bowed after I said thank you.”
“I had a great experience at the Somerville USPS store. I sent important international documents, and Marcello was invaluable, professional, and kind. He explained everything clearly, double-checked the details and made the entire process smooth and stress-free. It’s rare to feel genuinely cared for at a post office, but that’s precisely how I felt here.
I wish the interior were more modern, but the quality of service more than made up for it.
Thanks again to Marcello and the team!”
“Best USPS experience ever! I approach the counter with only one person before me and Rocco saw my passport photo & forms and walked me through the whole process so fast I barely had time to think, and it was done! I have never felt such support at the post office! If you are close enough, and it’s convenient to go to this location over any of the others, I would highly recommend it!”
“The guys that work there are nice enough. Not any fault of the people who work there but the fact that they have to close sometimes for lunch tells me they have staffing problems which usps should address.”
“The US Post Office in West Roxbury provides solid, reliable service and the staff is generally helpful and efficient. I would have given it 5 stars, but the parking situation makes it a bit inconvenient. It’s street parking only, and I had to park a couple of blocks away. Aside from that challenge, the post office itself does a good job and is dependable overall.”
“Made a passport appointment on their website. Very easy. We passed in all of our paperwork. Thorough review to ensure everything was in order. Turn around time was quick.”
“Stopped here , sending packages.
The guy , named Jun (or Jin) was awesome. Super friendly , even borrowed tapes to me , instead of selling. Awesome guy.”
“Mark was an extremely competent and efficient USPS employee. I watched as he expertly navigated a busy lunchtime rush, assisting customers with passport applications, mail orders, and my postal stamp purchase. He directed customers who needed to fill out forms to do so on the side while he simultaneously helped other customers, quickly processing the long lunchtime line. He was professional and kind. I appreciate him and all postal workers! Thanks for a great experience.”
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“I am baffled by these other reviews. This is a place that provides a public service at an extremely busy location. I have been coming here for the better part of 5 years and have always been able to conclude my business successfully. It does get busy and occasionally it takes extra long for example when people try to ship things that arent labeled or sealed when they go to the counter. This is a post office to mail packages not a packaging store that is responsible for providing shipping supplies or sealing them up. Although, they do try to be helpful whenever they can and I have seen them try even when it is extremely busy, but sometimes it isnt possible like when there is a line of people and its close to closing. They are sufficiently pleasant and helpful and perform their jobs well in the many years (and many holiday shipping seasons) I have come here for service. They are not greeting me like a Macy's Santa, but they are by no means rude or unprofessional. Fine post office that conveniently also manages to have parking so win/win.”