United States Post Office
Post Offices,
Shipping CentersHours:
3 Austin St, Charlestown MA 02129 Hours
About United States Post Office
The United States Post Office is a busy location that provides essential public services, including mailing packages and processing passport applications. Customers generally find the staff to be friendly, helpful, and professional, often going the extra mile to ensure shipments are secure and delivered on time. Several reviews highlight positive experiences with employees who are accommodating, attentive, and genuinely concerned about the safety and proper handling of shipments, sometimes providing extra tape or boxes at no cost. Despite occasional delays during busy times or when dealing with unsealed or unlabeled packages, the staff manage their workload well and maintain a courteous attitude. Some customers mention that the facility also offers parking, which adds to its convenience. While there have been some complaints about the reservation system not accurately representing services, such as photo-taking capabilities, overall, visitors report smooth and satisfactory experiences. Multiple reviews emphasize that the post office is a reliable place to handle mailing needs, and many advise not to be discouraged by negative reviews, as their personal encounters have been positive. The staff’s helpfulness and the location’s accessibility make it a decent choice for mailing and related services.
Most Recent Reviews
March 2026
Useless employees with a stink attitude. Its almost like they go out of their way to make your experience horrible.
December 2025
I don’t know why they are there. The lady without glasses she even did not see the paper i got from usps and said expired. But it was delivered the day before and the date she saw and said expired was the date usps issued the document. Hopefully she learns more about her work and does not give wrong information to...
read full commentDecember 2025
Horrible experience, the OLD lady with the glasses needs to be fired ASAP. Line out the door and she's showing a family getting their passports pictures on her phone of people she reminded them of…totally unacceptable. Stay away from this place.
More Comments(71)
You May Also Like
- Charlestown, Massachusetts