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“Both Hope and Danny are excellent technicians with high integrity, who empower their customers.
Called in advance re needing to get a new battery (my phone battery was draining very quickly) and a new glass and frame, which they had in stock. Because I use my phone for work, Hope gave me the best times to come to minimize wait time, which gratefully did. On initial review, she discovered my glass shield protector was damaged, not the phone, and where to get a warranty replacement shield nearby. When they inspected my battery and did diagnostics, they discovered that 1) the battery had excellent health; 2) an app was draining 42% of my battery usage (which I deleted); 3) that I wasn't "closing" apps properly so were running in the background (and showed me the correct way) and 4) was keeping my screen "on" for 10 minutes vs 1 minute or less. By adjusting these 3 items, my battery would last longer. They not only didn't replace something not needed but they educated me as well. Very grateful for both. Expected to pay $210, and walked out with no bill. Very grateful for their honesty and helpfulness - highly recommend Hope and Danny, thank you!!”
“Went in to upgrade from my old phone. Jason and Brian were extremely helpful, informative, and friendly. Great experience with them, highly recommend this store!”
“Found my way to Verizon in Bedford today, with a corporate iPhone that decided to deactivate its self. Jen was quick to help me, replaced my SIM card and I was out the door in 20 min. Awesome experience and great atmosphere.”
“For a last minute purchase at 5pm Roman respectfully multi tasked to get me and another customer out the door in time for them to close. To be in and out of an AT&T store in an hour with a new phone and no hassle is impressive. Solid experience.”
“Salah was knowledgeable, courteous, and professional. This was both the shortest and most pleasant visit I have ever had to a verizon store. Thabk you Salah for getting me all set up with my new iPhone!”
“PC was frozen. CPR Cell Phone Repair confirmed my suspected diagnosis, replaced the old drive with a solid state drive and transferred data. Their price was very fair. With a new solid-state drive and information reloaded, it runs like a new computer.”
“The staff was very good to me.. If I didn't understand the first time they were very patient with me. I would give the staff 5 stars. They. always would say when leaving come back anytime if you need help. Nice feeling.”
“If you want great customer service then this is the place to go. Tony was professional, competent, knowledgeable and had a good sense of humor. I have been to 2 other locations recently and have spent hours with ATT chat receiving no or incorrect information. Tony took care of everything we needed and we left completely satisfied. His boss Anjelo should give him a raise!”
“Alex was awesome!! My phone wouldn't charge and he set me up through my insurance and I got a new phone delivered the next day. Totally recommend going here. Excellent customer service.”
“(Translated by Google) Good place. Great variety of products and the owner is very friendly.(Original)Buen lugar. Gran variedad de productos y el dueño es muy amable.”
“Very satisfied. ATT LOWELL. I believe saws man was perfect. Helped me move my old phone to new one. Very quick. That’s the only nice thing I have to say about ATT. Thank you”
“I wanted to leave kind regards about my experience with Dee. This was the first time I had even set foot in an ATT store in many years. Dee set me right at ease. I felt like I was talking to a close friend! She was able to lower my bill, and help me get a new phone… I was beyond happy and left the store overjoyed - I cannot stress enough what a blessing she was, and I sincerely hope she is recognized for her excellent customer service skills. Dee, thank you so much for all of your sweet help. I love my new phone! Sincerely, Katie”
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“Cody was great! Helped myself, son and daughter all get new phones. Cody made all three transitions to new phones easy as pie! Thanks for the outstanding service!”