IM Wireless is a Verizon authorized retailer with stores in Massachusetts, New Hampshire, and Maine, known for providing excellent cellphone retail and customer service. Customers often praise staff members like Salomé, Sal, and Elisa for their professionalism, patience, and willingness to go the extra mile. Salomé demonstrated outstanding customer service during a lengthy visit, remaining courteous and detail-oriented. Sal was recognized for delivering a top-notch experience, explaining plan options carefully, and helping meet customer needs within their budget. Elisa was appreciated for her knowledge and dedication, even during busy times. The location manager, Sal, received high praise for being professional, polite, and making transactions smooth. Overall, the staff's commitment to customer satisfaction and their willingness to assist make IM Wireless a highly recommended place for Verizon services.
Jon was very helpful and patient and pleasant to deal with. We appreciated his willingness to accommodate our phone needs and solve issues that came up with my older phone.
March 2026
Friendly and helpful environment, didn’t feel pressured to get more than I needed!
March 2026
John was so helpful and amazing with getting my friend and I new phones today and helping us with some billing issues.
