Victra, a local Verizon Authorized Retailer in Tewksbury, MA, is known for providing a positive and professional customer experience. The staff is highly knowledgeable and dedicated, offering a wide range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Customers frequently mention the staff's professionalism, patience, and helpfulness, especially in assisting with device setup, transfers, and troubleshooting. Many reviews highlight the exceptional service provided by specific staff members. Customers appreciate how staff members, such as Erick D., go above and beyond by taking the time to resolve issues, suggest cost-effective solutions, and ensure their devices work perfectly. Erick's hands-on approach and expertise have made him a favorite among customers, with some stating they will return specifically to see him. Others commend the team for making complex transfer processes simple, answering questions thoroughly, and helping with upgrades. Overall, Victra in Tewksbury is praised for its friendly, trustworthy, and efficient service. Customers feel confident that they are receiving expert assistance in a welcoming environment, making this store a preferred choice for device setup, repairs, and upgrades.
My son needed to transfer his old phone to his new phone purchased by me at a Verizon store in Pittsfield, Ma. Dee C. was kind, helpful and knowledgeable when doing that for him and my husband. Thank you.
June 2026
Mike was super helpful, as always. He explained the breakdown of things and was patient with all my questions.
May 2026
Both Jess and Mike were extremely helpful explaining the new S26 features
