Victra, a local Verizon Authorized Retailer in Tewksbury, MA, is known for providing a positive and professional customer experience. The staff is highly knowledgeable and dedicated, offering a wide range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Customers frequently mention the staff's professionalism, patience, and helpfulness, especially in assisting with device setup, transfers, and troubleshooting. Many reviews highlight the exceptional service provided by specific staff members. Customers appreciate how staff members, such as Erick D., go above and beyond by taking the time to resolve issues, suggest cost-effective solutions, and ensure their devices work perfectly. Erick's hands-on approach and expertise have made him a favorite among customers, with some stating they will return specifically to see him. Others commend the team for making complex transfer processes simple, answering questions thoroughly, and helping with upgrades. Overall, Victra in Tewksbury is praised for its friendly, trustworthy, and efficient service. Customers feel confident that they are receiving expert assistance in a welcoming environment, making this store a preferred choice for device setup, repairs, and upgrades.
Great experience working with Mike and David. They got me the best promos for my new buskness plan. Would definitely recommend, I wouldn't go anywhere else now!
March 2026
I was helped by Jess she was awesome she answered all my questions with professionalism and got me set up with my new phone and walked with internet as well . Thank you for your great customer service
March 2026
Salesperson was Zack B, he was very helpful he did a great job
