11AM - 8PM
199 Boylston St Suite N105C, Chestnut Hill“Connie and Silva at Brooks Brothers in Chestnut Hill Mall truly exemplify professionalism, showcasing impeccable attention to detail, style, and an unwavering commitment to the customer experience. Having been a loyal Brooks customer for over 15 years, their exceptional service during the bustling rush before New Year's stood out remarkably. Amidst the chaos, these two partners seamlessly managed various customer situations, going above and beyond. Connie and Silva took the extra mile, diligently searching online for styles and ensuring customer delight. Brooks Brothers' quality is not what it once stood for but its customer service remains outstanding and with dedicated professionals like Colleen and Silva, my loyalty is only strengthened.”
“I had the best time at the MAC counter today. Mariam was so nice, informative, incredibly helpful and personable. As I walked up to the MAC sales person didn't acknowledge me ( because she was going to lunch) Mariam was at the Lancôme counter, I didn't make a huge purchase. Not a whale by any means, but a life long guppie for sure. * Mariam, I hope Bloomies recognizes you for job well done!”
“wow these reviews here seem like a tirade against the store... I am sorry but it is not completely believable. I have been shopping there for ages, there is never a long line to the cashier, cloths are never wrinkled... I wonder whats going on here? a nice store, I am not American but treated fine .”
“I appreciate that this is a smaller shopping center with better quality stores overall compared to a lot of mega-malls, where it's the same stores over and over and over again. What I didn't appreciate was how challenging it was to get into the parking lot and navigate around it, especially from MA 9 heading east. Had it not been for onboard navigation, I expect I would have circled a while. People tend to take short-cuts through the parking lot to get to the elevated parking area. Inside is pleasant, though it feels like the escalators are misplaced. But bonus points for having a Friendly Toast restaurant!”