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“At Cozy has amazing, quality clothing and accessories that are very unique. The staff is warm and friendly and very helpful with all of your needs. They have amazing sales very frequently and bring in next collections every few weeks!”
“This store welcomed me with high quality and unique style of outfits. My experience in this store was amazing: their professional stylist consultant was very helpful! Now it’s my store number one to shop for either events or for casual days outfits!Thank you again for great experience!”
“Staff have always been friendly and helpful. I usually prefer buying online for the convenience but they really demonstrate the value of in person shopping. Came here for a fitten shirt and tuxedo adjustments initially and had a good experience. Lost a button on said tuxedo and they were able to match the button without replacing! (Something the online Brooks Brothers chat was recommending)”
“I had an awesome morning here for my bridal dress appointment with Doris!! She was so kind and helpful and really helped me out since this was the first store I went to for wedding dress shopping. She paid attention to the dresses I was drawn to and picked some great options for me to try on. I didn’t end up getting my dress here but this was my favorite shop since she was so wonderful to work with!”
“I shop here all the time for my wife and i just have to say that, this is BY FAR the best free people experience I've ever had. The store manager Kaity is a super nice person and she seems to always have a positive attitude when i come in. Her staff are equally nice and respectful and are always willing to help me find stuff. (Because I'm a dude I'm not so good at shopping for the wife). I'd recommend anyone to come down and see for themselves that this is one of, if not the best free people in MA.”
“Our experience was richer only because we were helped. Special shout out to Carmenza Ruiz who not only found the perfect dress I was looking for but she dug out the perfect size for me as well. Thank you Carmenza!”
“I was doing a somewhat complicated return at this store— Exchanging a few clothing articles gifted by my family over Christmas without a gift receipt.
I was promptly greeted at the register by Sophia and Bridget, both managers, who initiated the return process. Next, I met with Molly, the store director, who walked me through the process of tracing back the actual purchase history. Finally, I met with Rose— a sales associate who helped me pick out what I would actually wear in the long run.
I typically do not interact with the sales team in retail stores. I prefer to come in with an idea of what I want, get that, and get out. That said, Rose was extremely helpful in this last step of my visit, mentioning that she had sons of her own and guiding me through the process of picking out clothes that I will actually wear!
Finally, a quick shout-out to Maryann (whom I did not interact with directly, but observed from a distance) for performing the front-door screening for people headed into the store.
The team worked together efficiently— like a well-oiled machine— tracing back thru the steps of the return successfully and making it to the finish line. Very professional and I will be shopping here again!”
“Thanks Suzanne for helping me get my dream suit for defending my PhD dissertation! Definitely will be coming back for more professional-grade suits at reasonable prices”
“Chris was an absolute lifesaver! I went in looking for jeans. Everyone knows what a headache Jean shopping is but I’ve heard (and now know!) that madewell is the best place to buy jeans. Chris helped me through the whole process, selecting the best styles, helping me find my size (which depends on the style), styled tops and jackets to go with, and held me decide on “the one.” Chris is an absolute gem, and he deserves a huge raise for his amazing work!”
“wow these reviews here seem like a tirade against the store... I am sorry but it is not completely believable. I have been shopping there for ages, there is never a long line to the cashier, cloths are never wrinkled... I wonder whats going on here? a nice store, I am not American but treated fine .”
Womens Clothing
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“Legit is a gem of a store, I love coming into this shop and finding cute items that are carefully curated. We created these beachy/summer themed balloons as an eye catching display for their storefront! Highly recommend visiting this shop anytime you're in the area because there's always something new to find there.”