Hampton Inn Chicopee/Springfield offers a mostly positive experience with attentive staff and clean, well-maintained facilities. Guests appreciate the friendly and helpful front desk staff, who respond quickly to issues such as noise complaints and room concerns. The hotel features updated finishes, spacious rooms, and a clean pool area that is heated and well-kept. The breakfast service is also praised for its variety and pleasant staff, with one reviewer noting the presence of a waffle maker as a nice touch.
However, some minor issues have been reported. One guest experienced a stain on the comforter, but it was promptly replaced by the staff. Another highlighted a door gap at room 115, which allowed noise and draft, and mentioned loud sounds from the boiler room early in the morning, making sleep difficult. Despite these issues, staff members, including the front office manager, are recognized for their quick, professional, and courteous responses, often going above expectations to resolve problems.
Overall, the staff's level of care and responsiveness stands out, making the stay generally comfortable and reliable. Guests feel confident in the hotel’s ability to address concerns efficiently. While minor flaws exist, the attentive service and cleanliness make Hampton Inn Chicopee/Springfield a recommended choice for travelers seeking a friendly, clean, and accommodating stay.
The hotel is a little difficult to go to partly because of construction partly because out the toll roads but once there there it is a pleasant place. Was great staff very friendly and helpful
August 2026
Amazing room for the price!! Clean, great location offf the interstate , DEFINITELY RECOMMEND!!!
August 2026
I have never had a bad experience at a Hampton. And this one didn't disappoint. Clean. Modern. Pool, exercise room, yoga studio. Keep up the good work Hampton!
