Hampton Inn Chicopee/Springfield offers a mostly positive experience with attentive staff and clean, well-maintained facilities. Guests appreciate the friendly and helpful front desk staff, who respond quickly to issues such as noise complaints and room concerns. The hotel features updated finishes, spacious rooms, and a clean pool area that is heated and well-kept. The breakfast service is also praised for its variety and pleasant staff, with one reviewer noting the presence of a waffle maker as a nice touch. However, some minor issues have been reported. One guest experienced a stain on the comforter, but it was promptly replaced by the staff. Another highlighted a door gap at room 115, which allowed noise and draft, and mentioned loud sounds from the boiler room early in the morning, making sleep difficult. Despite these issues, staff members, including the front office manager, are recognized for their quick, professional, and courteous responses, often going above expectations to resolve problems. Overall, the staff's level of care and responsiveness stands out, making the stay generally comfortable and reliable. Guests feel confident in the hotel’s ability to address concerns efficiently. While minor flaws exist, the attentive service and cleanliness make Hampton Inn Chicopee/Springfield a recommended choice for travelers seeking a friendly, clean, and accommodating stay.
Night desk associate was so KIND! Room was perfect! O
November 2025
I stayed there for weeks because of work. Awesome staff.
November 2025
I have traveled all over the U.S. and Hampton is our company hotel and this is by far the best staff I have dealt with. Front desk staff, House keeping and the breakfast lady is awesome.
