The Quality Inn Chicopee-Springfield offers a mixed experience for guests. Many reviewers appreciate the friendly and helpful staff, noting especially the service provided by some employees who go above and beyond to make guests comfortable. The breakfast options are generally good, with a variety of foods like waffles, cereals, eggs, sausage, fruits, and baked goods, providing a convenient and simple start to the day. The hotel is located near many stores and restaurants, making it a convenient choice for shopping and dining. The large parking lot is also appreciated by guests, especially those traveling for work. However, some guests have had negative experiences. The hotel’s appearance is outdated, with rooms that are clean but showing signs of wear, such as stained floors and worn furniture. Access is limited to the main entrance, as the other doors’ card readers do not work, and there are no elevators, requiring guests to carry luggage up stairs. Some guests found the check-in process unfriendly and the overall service inconsistent. Others reported issues like broken TV remotes, poor water pressure in the showers, and a lack of amenities like in-room information or reliable Wi-Fi. The breakfast area was sometimes underwhelming, with limited fruit options and no hot food or coffee at times. A few guests expressed dissatisfaction with cleanliness and maintenance, describing the hotel as not meeting their expectations. Overall, the hotel provides basic comfort, good location, and friendly staff, but travelers should be aware of its outdated condition and inconsistent service.
There is an alarm in the room that beeps on and off. Also our door always took 3 times and a hipcheck to open.
November 2025
The staff was so friendly and helpful while we stayed for a few days. They allowed us to use the breakfast area to play board games. It was a nice gesture, and we really appreciated it.
October 2025
Rooms are ok TV is pretty small stayed 2 nights and killed about 10 roaches soooo I will be finding a new hotel to stay at
