Penske Truck Rental

Truck Rental
Hours: Penske Truck Rental provides local moving truck rentals in Chicopee, MA, with locations across North America. It offers a wide range of vehicles and moving supplies, promising clean, reliable trucks ready at pickup time. Customers receive personal help from professional associates, 24/7 roadside assistance, and flexible reservation policies. The team in Chicopee receives high praise for being the kindest, most sincere, and amazing, going over and above to take stress out of moves. They are noted for great service, confirming pickups, preparing trucks with windows down and tanks full, and having clean vehicles and paperwork ready. Customers express gratitude for this professional team, from management to maintenance. However, significant criticism is directed at Penske the company and its higher-ups. A commercial client reports a drastic, unexpected rate increase from a locked-in price, describing the change as insane and feeling lied to. Contracts, receipts, and invoices are criticized as mysterious and vague, with poor communication from corporate, including useless phone numbers and long hold times. High turnover leads to confusion over special deals. While some clients were once very faithful and happy, they now feel treated poorly and plan to rent less due to these issues.

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1. Chicopee, Massachusetts