About U-Haul Moving & Storage of Chicopee Memorial Drive
U-Haul Moving & Storage of Chicopee Memorial Drive offers truck rentals, trailers, and moving solutions. Experiences vary significantly among customers. Some report an amazing experience with awesome, efficient, and very nice staff, describing the service as great, quick, and easy with a very clean and organized location. These customers recommend the place and plan to return. However, other reviews describe serious frustrations. Some found the location understaffed, leading to long waits where more people left the line than got help. The contactless check-in process is cited as frustrating, with unexpected documentation requirements causing delays and lost rental time. In one instance, a trailer with a known flat tire was rented out, requiring a customer to insist on a swap. Another customer experienced a scheduling mishap from the corporate phone center but noted the local manager was incredibly understanding and went out of their way to find a workable solution.
It was super clean, the chairs to the seat were new and surprisingly a back up cam. The employees were great and gave wonderful customer service. I epically like to thank Dawn for being very understanding when I was running 15 mins late to pick up the truck. Thank you to the Chicopee U-Haul team!
December 2025
Great group of guys! Very professional and curtious!
October 2025
Very pleasent staff. Works very well as a team.i highly reccomend this store they care about there customers
