CarMax in Danvers, MA, offers a large selection of used cars, trucks, and SUVs, making it easy for customers to find what they want without haggling or pressure. Many customers appreciate the fast, courteous, and efficient service, with some reporting positive experiences when buying, selling, or trading vehicles. However, there are mixed feelings about the business office, with complaints about delays and misinformation regarding paperwork, such as license plates. While the sales staff is often described as helpful, some customers found them too hands-off. After-sales service has also received criticism, particularly regarding difficulties in reaching support for issues like remote starters. Overall, CarMax aims to provide a straightforward and pleasant car buying and selling experience.
Love the people at Danvers car max. Lori was the best. I also appreciated Memo and Dave and all the people that I interacted with. My car is awesome.
April 2026
The car buying process with Derickson was simple and smooth! Customer service was on point even after I had the car for a few weeks & needed assistance with a minor issue that wasn’t noticed prior to picking up the car.
April 2026
Very good experience. The process for getting an online offer, accepting the offer, and then selling the car at the CarMax location was easy and quick. They also offered a better price than any of the other online sites.
