CarMax in Danvers, MA, offers a large selection of used cars, trucks, and SUVs, making it easy for customers to find what they want without haggling or pressure. Many customers appreciate the fast, courteous, and efficient service, with some reporting positive experiences when buying, selling, or trading vehicles. However, there are mixed feelings about the business office, with complaints about delays and misinformation regarding paperwork, such as license plates. While the sales staff is often described as helpful, some customers found them too hands-off. After-sales service has also received criticism, particularly regarding difficulties in reaching support for issues like remote starters. Overall, CarMax aims to provide a straightforward and pleasant car buying and selling experience.
Very nice car, but I’ve been here 3 hours trying to pay cash for it and their systems are down. Now they’re lost printing to paper. If you purchase here make sure you take the day off from work it is not an efficient experience. The people are very nice, there’s just a lot of excuses.
July 2026
Very courteous and knowledgeable. Highly recommend.
July 2026
I had a great experience selling my car with Carmax. Starting with the quote online that was simple to follow and ending with the visit to the location in Danvers, MA where the process was well explained to me and completed very smoothly. Highly recommended.
