Ira Lexus of Danvers is a full-service Lexus dealer. The experience with Ira Lexus has been described as nothing but outstanding, from purchasing to scheduling and servicing. Reviews highlight that everyone is very professional, kind, and friendly, making the whole process very easy and smooth. Customers report it is a dealer that actually gives a great deal and excellent service, with the same old great service time after time for both buying and servicing, with no excuses. The service department is called stellar, with staff genuinely involved from the initial call to completion. They are noted as knowledgeable, patient, communicative, and involved in getting service done right. The dealership provides prompt service, keeps customers updated, and offers a clean waiting area with a quiet room and great snacks and coffee. Loaner vehicles are also available. While most service feedback is highly positive, one customer noted a less proactive approach to a check engine light. Overall, customers highly recommend this dealership for a non-stressful shopping and buying experience, awarding it the highest praise of five plus stars.
