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“Went there for passport photos. The associate was friendly knowledgeable and took a few pictures so we could pick the one we liked the best. I had my 2 year old take his picture as well and it was painless. He wanted to take more pictures. The associate also made sure our pictures would be accepted. I would def recommend going here for passport photos. In this day and age when customer service is lacking it’s good to see a store keeping their standards up.”
“i love this store. the man who works at the front desk, i’m not sure of his name but he has a buzz cut… he consistently goes above and beyond to help and he makes what can often be a huge hassle into such an easy experience. thank you!”
“We’ve worked with these guys for a few years on pretty standard stuff and they always deliver. Last Friday I contacted them with an ultra urgent job and not only did they print it by EOD we arranged for immediate pickup. A lifesaver as far as printing needs go. Great crew here.”
“I went in a week ago and it was beyond busy. I overheard salty language, noticed a mountain of boxes waiting for UPS to pick up, a growing line and not enough help. There was one woman standing behind the register, not doing anything. Perhaps she was a trainee? The one woman that was working was doing a fantastic job, quickly juggling multiple transactions, working the computer, the phone, etc. - which was extra amazing considering she had one arm in a sling.
Thought somebody should know.”
“We've been working with you for 2.5 years. Y'all are always fast, friendly, and responsive.And the banners always look great!Now if you would just move back to Cambridge, everything would be perfect!”
“1. Best customer service
2. Steve Lawless never disappoints—he provides top-notch service. I can email him with a last-minute rush order, and he always finds a way to make it happen.
Thank you, Steve!”
“I recently purchased DSI's print sample promotion for both inkjet and digital silver prints. For the small price I paid I fully expected to receive back quick-and-dirty test prints but what I got was much more. All of the prints are well executed and illustrate the two different processes and my selected papers flawlessly. The prints could, if I chose, be framed and hung today without apology.
I've been a large format photographer working in black and white for longer than I care to admit, and have spent hundreds of hours in many darkrooms. I'm not easily impressed, but DSI impressed me with their service, communication, craftsmanship and prints.
All I can add is, thank you guys, for a job well done.”
“I needed pictures to renew my Canadian passport. The team was very professional and knew exactly the requirements for the pictures. The whole process was seamless and very efficient”
“Got a super-last-minute request from my boss who was on the road, for some custom size and shape trade booth prints. I'm in Philly but reached out to AlphaGraphics in hopes of having the signage made and ready for my boss to pick up in Boston within days (hours, really). I made the right choice! Great communication and understanding from their staff, and an easy and efficient process to proof, approve, order, pay, and pick up.”
“QRST's printed beautiful, purple, zip-up hoodies that we gave out as favors for my daughter's bat mitzvah. We wanted a hand-drawn image on the back and a logo on the front that we had designed ourselves. The quality of the hoodies, the quality of the colors on the images, and the attention that was clearly given to all the details all were beyond and above our expectations. The order was done two weeks before agreed on date, and when I came to pick them up, somebody brought them down to my car and helped load them in. Wonderful local company with kind and helpful people who are amazing at what they do.”
“These guys know how to pack a box! Every time I go here, Geo provides amazing customer service. It truly brightens my day. I highly recommend The UPS Store for all your shipping and printing needs.”
“I had an amazing experience today at this staples. Marie in the printing department was so helpful, patient, informative and kind. I was able to get my banner printed out for my daughter’s 2nd birthday party, all thanks to her! Highly recommend this location!”
“We've used Minuteman Press for both commercial and personal printing needs, and they have always been a pleasure to work with. They have a quick turnaround, decent pricing, and the quality is always great.”
“I had such a great experience at this UPS location thanks to one of the employees! As I was struggling to carry two large boxes into the store, he noticed right away and came outside to help me bring them in, without me even having to ask. He was kind, efficient, and handled my return quickly, making the whole process so much easier. It's rare to come across that level of attentiveness and customer service. Thank you so much!”
“The Staples Studio is comfortable, convenient, clean, and well laid-out with offices, quiet spaces and collaborative spaces. The amenities are excellent. The manager, Shan Achhiwala, really cares and it shows; he does a great job making sure everyone feels welcome and has everything they need. He has gone way above and beyond on multiple occasions to accommodate special requests. Overall a great place to work!”
“I have used Printmaster for screen printing and embroidery. The quality of both the prints and embroidery are outstanding, with vibrant colors and precise stitching. The customer service is fantastic—responsive, helpful, and professional. I highly recommend Printmaster for all of your custom printing and embroidery needs!”
“Speedpro Boston Metrowest is great! From the first email I sent to inquire about them, to the completion of the job was amazing!!all done within a 3-week span. Very professional, clean, fair pricing and great people. Easy and efficient. I would recommend them to anyone.”
“Extremely efficient and quick service at this UPS location. I was worried my package was messed up going in because I ran out of packing tape and the box was weird due to it but the guy at the store said “no problem I will get it ready” and did it so quick!!”
“I was confused about my returns, and ended up causing quite a hassle with my mistakes, but the employees were SUPER helpful and very gracious about it! Definitely five stars!”
“The nicest professionals I have interacted with, full stop. Kind, accommodating, patient, and generous. They delivered a high quality product in a short time that was within my budget, my students were thrilled. I could not say anything bad about this business or the employees if i tried.”
“Very busy location but somehow the staff are always polite and efficient even in the face of some very unpleasant customers. I’ve returned dozens of items to Amazon at this location.”
“Used Tony and Stars branding tons of times. Too many to count. Quality is second to none, prices are not going to be beat either. Communication is tremendous which is arguably the most important thing to me, personally. We use them for our charity work as well as all 3 of my personal businesses. They’re fantastic.”
“New to the area, and this shipping center made a fantastic first impression! The staff is incredibly friendly and efficient – they had my packages ready to ship in minutes. One employee even rushed over to open the door for me when I was carrying a heavy box. I'll definitely be a regular customer!”
“Professional and caring staff. Kevin went above and beyond in customer service. He’s my go-to guy when I need something mailed when I’m in Boston. Thank you!”
“We have the very Best,Top Shelf Delivery person named ERIC,he is very professional, kind and goes above the call of duty to carefully deliver packages to customers here on Fenwood Road. This man deserves recognition as a top Employee,We hope the company appreciates him as much as we do! Thank you Eric for your excellent service!”
“If you need printing while on the go, this is your spot. Well appointed, and ask Harry for advice if you’re trying to figure out how to get a complex print job done. Can’t thank Harry enough!”
“I had the pleasure of watching the UPS Staff Member, James, in action this afternoon as he juggled the needs of multiple customers at once. James is a model of professionalism, demonstrates impeccable customer service, is extremely efficient and beyond courteous. He was able to attend to three or four customers at the same time with ease. For my own package drop off, he explained that with my return I could only use one label although the company sent me two bags to use. James quickly solved my issue my reusing a box that another customer did not use and had left behind. He came up with this solution in an instant! It was a delight to watch James in action and a number of customers were commenting on their pleasant interactions with James. Thanks again, James!”
“Very helpful and a great guy running the store. The printer was glitching and took sometime to print 1 page. I was offered the print out of a document for no charge.”
“This was Absolute the best experience I've had at a UPS store ever! Jarrod Went above and beyond with what I thought was a complicated shipping issue with customer service excellence! Highly recommend this location.”
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“I had a pretty big issue with my copy and print order and I felt that Shawn (or Sean, I am unsure of the associate manager's name spelling) did an exceptional job at remedying it for me. I did walk out with what I ordered. I felt he went above and beyond to ensure my satisfaction. I will always come back to Staples for copy and print!”