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“I just love this location. Beautiful old building, always immaculate, and Kathy keeps the place running smoothly, especially when it gets busy.
Other Western Mass post offices (that I won't name here!) are eager to close the door in your face at a few minutes before closing time, but downtown Holyoke tries to take care of every customer in line, with patience and kindness.”
“I Live at 241 Jackson st 2E and there always seems to be a prob When delivering my mail especially stuff I have tracking for two times this week they did not deliver my package one packages that got sent back to the sender stating that I had moved and there was no forwarding address when I have not moved and I just checked the tracking on my second package that has been sent back to the post office pending address verification and when I check the address that I put to be shipped to on the sites that I ordered from they are all the correct address so I don’t know what is going on with this post office…… update to my original review I did get a call back from the supervisor at this location she was very helpful and helping me figure out what the problem was and also resolving the problem I’m appreciative of Miranda and all her help”
“Very well-kept post office with friendly and knowledgable staff. It was my first time renewing a passport by mail and I wasn't sure what to do. The clerk not only helped me with my passport photo, but checked to make sure my documents were in order and mailed the application out for me. That kind of attentive service is hard to find these days.”
“Best Post Office in Holyoke!! The staff is nothing but kind and helpful! Best in the area! I dislike going to any of the other ones nearby! They will ALWAYS get my business! Love you guys!”
“I never write reviews but I literally travel almost 20min from my house to this post office even though I have a post office 1 min from my home just because the staff here is amazing!! Love to come here, they make everything a breeze!”
“This is a great post office and such a pleasure compared to more urban areas I've lived in. Staff is patient and efficient and lines are usually not an issue.”
“I have been to my fair share of post offices from ALL over the greater US, and the Hadley location is by far one of the best ones I’ve been to. The staff are always helpful and courteous whenever I’ve need their service. Their selection of packages are well stocked. If you’re ever in the need for a box or padded envelope, they offer a decent selection to choose from. Kudos to the USPS team here. I appreciate you.”
“If stamp collecting is your thing, than this is the post office for you! They have an excellent selection of current stamps, and a decent group of slightly older stamps. If you're looking for a specific newly released stamp, and other area post offices are already out of it, try the Florence Post Office.”
“Not much parking around there, but I was very happy that I was able to mail off some letters that had to go out at the very end of the month. Since they were open until 6PM, I was able to get them out in the nick of time. On Saturdays, most post offices are closed after 12PM. This one is not! Happy that they are open later than the usual hours!!!”
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“I recently had to send a package internationally and, honestly, I was a bit unsure after reading some of the older reviews. But I’m so glad I went anyway — my experience couldn’t have been better! Keegan at the counter was friendly, patient, and genuinely helpful. He took the time to walk me through the best shipping options, answered all my questions, and made the whole process easy and stress-free.
But I have to say — even more credit goes to my regular mail carrier from this same post office. Tyler is always on time, polite, and clearly the kind of worker, who adds more to the job than the job adding to them. Rain or shine, he delivers with consistency and care. His reliability and professionalism really stand out and deserve recognition just as much as the great service I received in person.
Huge thanks to Tyler and Keegan — it’s people like this who make everyday interactions a pleasure.”