Verizon is praised for its excellent customer service at the Easthampton location. Customers appreciate the friendly, professional, and patient staff, especially team members like James and Victoria. James is often highlighted for going above and beyond, staying calm and helpful even when he was about to leave for his daughter's birthday, and assisting customers with various issues, from phone setup to understanding features like WiFi and data. He remains positive, friendly, and professional under pressure, making customers feel comfortable and cared for. Many reviews mention his patience, especially with customers who are unfamiliar with their devices or have complex questions, and his willingness to stay longer to ensure everything is properly finished. Victoria is also recognized for her helpfulness and efficiency, tending to every question thoroughly and making the process smooth and quick. Overall, customers frequently describe their visits as stress-free and enjoyable thanks to the caring attitude of the staff. The staff's dedication and commitment to providing a great experience leave customers highly satisfied and confident in their service at this Verizon location.
James has been very helpful, polite, and understanding. I very much liked working with him.
July 2024
semaj was the best most patient rep I have had help me in the 6 years I've been with Verizon. I highly recommend him to any other customer.
July 2024
James was postivie, friendly and very professional! He answered all my questions and was extremely patient! A great customer representative for Verizon!
