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“Aniket helped me get into an iphone from an android and made the process very easy. He was helpfull with setting up an apple id and going over the new device. Thanx”
“Priya and her staff provide five star customer service, are knowledgeable about all things Verizon and technology, and are very kind. Priya's store offers flexible hours so it's easy to drop by the store before or after work. My Mom and I really appreciate the step by step guidance provided by Priya and her staff to set up our new phones. What could have been a very stressful process was made so much better with Priya's invaluable help. We first went to Priya five years ago and we will definitely be returning to Priya's store for any future Verizon needs.”
“Aniket is wonderful! He straightened out all the mess that another carrier did. I bought a phone and plan from him and couldn’t be happier. His coworkers were also very kind and knowledgeable. Aniket is a gem and I appreciate him.”
“Super quick and easy. Me and my parents went in to get 3 new phones and Ian made the process super easy and quick. He explained everything thoroughly so there was no confusion and got everything transferred from my old phone to my new one fully. Only took about an hour!”
“Mimi was great She helped me answer all my questions help me pass all my information to the new phone and I really recommended this location they are all really friendly..”
“My wife's phone needed a new screen. We were in and out within 30 minutes. Very friendly and knowledgeable customer service. Saved the day. Highly recommended.”
“Had a phenomenal experience with Abdiel at this location after going to the Holyoke store to remove my husbands phone after his passing… the staff at the Holyoke store was rude and unprofessional. Had me sit there for an hour and told me the line would be cancelled and removed from my account and bill. It was never done! Unbelievable!!! So when I had to return to do phone trade ins, I went to West Springfield because I received excellent service in the past!!! They were kind and caring and made a difficult task less difficult!!! I have been an ATT customer for 20+ years because the service has always been excellent but the service in Holyoke was appalling compared to my experience at the Riverdale Road store on West Springfield,”
“Daisha has impeccable customer service and made the transfer process fun and easy!! We only stayed for about 2 hours because we were deep in great conversation ? ? but she took care of everything quickly and recommended me a phone that I'm finally very satisfied with. I know it's just activating a phone, but it would have been a different experience with a different person. AT&T is blessed to have her.”
10AM - 7PM
326 High St, Holyoke
Mobile Phones
“My wife is a victim of identity theft. Her phone was hacked and her personal info was gone. Canceling the service was necessary for us to start over. We had terrible customer service with every rep we spoke to. Terrible!!
I drove over 100 miles to this branch. The associate Pavan took the time to discuss our situation and he stepped up and took control. This man is what real customer service should always be. Thank you Pavan?. You are a kind soul”
“Joshua didn’t get a last name , Amazing customer service! Greeted me as I came in , they were super busy and helped me the fastest and best way he could ! Great person great service!”
“Best Walmart around. Way better than the one in Hadley, like 1000 times better. Maybe smaller, but better. Less is more :) Bigger food selection and has a frozen food selection unlike Hadley Walmart. Very friendly staff. I live close to the Walmart in Hadley, but i drive out of my way to visit this store. I cringe if i have to go Hadley store. Only downside is they banned plastic bags in Noho so you're stuck with paper.”
“AT&T Northampton massachusetts January 3 2026, Jose is the best! Outstanding customer service, very patient, very knowledgeable. I'm Richy senior citizen/USMC Veteran. I'm a extremely happy AT&T customer.”
“Jose and Brie went above and beyond to help my family and I switch to a family plan and add on the home Internet. They answered all our questions and were very personable ?? I will always recommend T-Mobile to anyone ? thank you guys so much!”
10AM - 6PM
327 High St, Holyoke
Mobile Phones
“I had to switch service to a new phone and the staff went out of there way providing excellent support Despite my timing being inconvenient for them they did not complain but were able to save m e hours of frustration by transferring my data. Highly recommend this location for cell phone needs”
“I love this store, the employees at the store are the best, really kind and patient. I have been going to that store from r more than 5 years and the new owner is really nice.”
“Most Metro PCS stores seem to go through their busy times and down times at exactly the same hours. But this store has more workers to help customers faster and more efficiently.”
“Jordon was wonderful. Fast efficient and professional. He knows his stuff. Will definitely return because of him. Convenient curb side parking. Got in and out QUICK. Jordan is an asset to the organization.”
12AM - 6PM
331 High St, Holyoke
Mobile Phones
“(Translated by Google) My husband and I we have being customers for years. We have nothing bad to say about Boost nor the Store. I just went to get a new phone and the young lady that was there had such a great attitude, was honest and so kind. I left there feeling I was visited a friend. I also learned that it is a family owned business. ??”
“The manager (Keveana T) and staff, especially Yeriel M, are very helpful. I was dealing with a complicated and difficult issue and they got it done. I would definitely recommend this store.”
“We came in on 1/4/26 to get my sister a new phone. I believe the person who helped us was Hector. We had time constraints and he went out of his way to not only make sure we got great customer service, but also got us out of there pretty quickly. I was impressed. Everything was explained quickly but effectively, he helped her stick within a certain budget, and didn’t pressure any decisions or extra add ons for the plan. I hope I got his name correct. I don’t usually write reviews, but I was extremely pleased with how this trip went.”
“I visited the location outside of the Apple Store in the Holyoke Mall. I was hesitant at first and I had an issue with my charging port after getting it replaced, I was within my 1 year warranty still and the technician replaced it at no charge to me.
Thank You!”
10AM - 8PM
344 Russell St, Hadley
Mobile Phones
“Best Customer service I have ever had!
I cannot give enough stars to the T-Mobile store in Hadley MA. My former phone company had a bit of a meltdown with a system upgrade, and I was without cell service for many days.
I came to the T-Mobile store and they scooped me right up and supported me with every step with the process of transferring my phone over to their service. Every single person I interacted with was so kind, patient, and knowledgable and treated me like a human, not like a transaction. They truly went out of their way to help me, and it was some of the best customer service I have ever received! I am leaving with a new I-Phone 16, and all kinds of bells and whistles, (and am paying a little less than I was with my former company).
I highly recommend T-Mobile, and this store in particular. Special shoutout to Chaz, who has been our warm, friendly guiding light through this process, and also Desire, Christian and Vinnie for the help and encouragement you offered as well.”
10AM - 8PM
50 Holyoke St, Holyoke
Mobile Phones
“Walked in at 4:40 PM, made an appt with the Genius Bar for 5:35 PM, stayed in the store, was notified by SMS that the appt would be at 6:50 PM… Met Adrian who asked to state the problem at 4:45 PM (had a problem with the Apple Email app which prevented my accessing my GMail acct)… Adrian “fixed the problem by 4:55 PM… true genius… 5 Star care…?”
10AM - 7PM
360 Russell St, Hadley
Mobile Phones
“Outstanding Service & Atmosphere
I switched to Verizon after a month of no service with Mint Mobile, and the team at the Hadley store made the entire process smooth and stress-free. Despite my phone throwing one issue after another at them, they patiently worked through everything with kindness and determination.
Jordan was especially helpful, and the store manager led with genuine care—not just for me, but for everyone who walked in. I watched them go above and beyond, even offering water and checking in with an elderly customer multiple times. It was truly heartwarming.
The vibe in the store is fun, friendly, and well-run. Every staff member I spoke to was knowledgeable, kind, and upbeat. After a disappointing experience at the Northampton location, I wasn't sure I'd stick with Verizon—but this store completely changed my mind.
Even though I live closer to another Verizon, I’ll always come back to Hadley. They’ve earned my loyalty with their outstanding service and genuinely great people.”
“Went to pay my bill. I also got information on how to switch a different carrier's phone to my account. They were very helpful. Most Verizon store sales people are not as helpful as this one was! Thank you so very much for your help!”
“I had an absolutely amazing experience working with Jessica Mattoon at Spectrum, and I truly cannot say enough good things about her. From the very beginning, Jessica was incredibly kind, patient, and welcoming. She took the time to actually listen to my concerns and made sure I understood everything clearly instead of rushing through the process.
Jessica went above and beyond to help me. She explained all of my options in a way that was easy to understand, answered every question I had, and made sure I felt confident and comfortable with my decisions. Her professionalism combined with her warmth made what could have been a stressful experience feel easy and pleasant.
What stood out the most was how genuine and caring she was. It’s clear that she truly cares about helping people and doing her job well. She was extremely helpful, knowledgeable, and respectful the entire time, and her positive attitude made a huge difference.
Spectrum is very lucky to have Jessica Mattoon on their team. She is a wonderful representative of the company and deserves recognition for her hard work and dedication. She absolutely deserves a raise for the outstanding service she provides. If you’re looking for someone who will treat you with kindness and go the extra mile, Jessica is the person to ask for. I highly recommend her to anyone visiting Spectrum”
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“Joe was very patient, knowledgable, and exciting. I have not been treated this way in a phone store in a very long time. Can't recommend him enough! Thank you for working with me!”