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“Pan Pan is the absolute best, he helped me set up a brand new phone when the motherboard to my old one got fried (10 minutes before he was supposed to close the shop. He stayed open just to help.) He got me a brand new phone with a fresh screen protector that was able to integrate with my current network, LIFE SAVER.
I came back because the customer service was excellent and they helped me integrate all my apps into a new computer for similar price. Helped me maintain internal parts of my job twice at last minutes notice. Hands down 11/10. I’d spend the time to come downtown anytime than waste it at Target or Walmart.”
“I’ve been there on a Tuesday, they’ve have helped me in less than 2 hours. My back glass, iPhone 14 Pro was broken by impact. These guys, for $200 changed it for a new one, cleaned my phone, gave back to me, like a brand new one. You guys are angels. God bless your team brother.”
“Amira was a great help! I thought the process would take FOREVER but she explained everything and transferred everything to my new phone and lowered my bill!!! Definitely sending my family to her”
“I couldn’t be happier with the service and product I received today. Riccardo was phenomenal. There’s a lot that goes into these services, and Riccardo was patient with me and understood all of the intricacies involved. As far the product goes, I substantially improved the quality of the internet at a much lower price than I was paying.”
“Left my phone for 2.5 hours and got it back just like new, Daniel helped me out and was very communicative, he made sure any of my concerns were properly addressed and I could not be happier with the result!”
“Great experience today. My computer stops working, I went there they solved the problem and they were super kind and helpful . I would definitely return and recommend. Saved my day !”
“Absolutely amazing service! The staff was incredibly knowledgeable and helped me find the perfect phone plan without any pressure. I left feeling valued and excited about my new device!”
“I had a fantastic experience at this AT&T store! The staff were super helpful and patient, answering all my questions and guiding me through the setup process. Definitely recommend stopping by if you need assistance with your phone or plan!”
“Very good customer service, especially with Mr. Franklin, he is the best representative of East Boston. I recommend them to everyone and friends. I am 100% happy with my new Samsung phone.”
“Whent to this store this morning because I had a problem that metro could not fix This girl Fixed my phone less than ten minutes was totally amazed.My next purchase will be here customer service is amazing.”
“Because I do not even begin to approach an expert level with all the latest tech, it can require infinite patience to understand my needs and educate me. Franklin has this patience in spades! He is an incredible asset to the company and goes above and beyond. Thank you, Franklin!!”
“Both Katie and Jordy provided excellent customer service one day when I needed to buy a phone. Even though they were busy, Katie greeted me from her desk and estimated my wait time! Jordy was very helpful and pleasant transferring data to my new phone.”
“Raul was great, super nice guy very knowledgeable and efficient. He found us the best deal for the price range we were looking for. Got in got out in no time, very happy with this service and to be joining AT&T”
“Marcos worked with my husband and myself. He was fantastic and was very patient with us. He answered all our questions and concerns we had.
It was a wonderful pleasant experience working with him.”
“I just bought a new Ipad and internet access at this store. The store manager and the other young woman I dealt with were superb. It was quick and efficient and they saved me money. A 10/10 experience!”
“Jennifer really made my day again. I always do everything online and never have to go in a store for help. But recenty I got so busy with my new born and when my phone was not working for a whole day I couldn't call anyone, I got so stress so I went in the store to ask for help and Jennifer was so nice to me and helped me so much.... she tried her best to look for a solution. It was almost time for her to go home but she helped me until we figured things out. I highly recommend Jennifer, she knows so much, she is very good with phones... I love how she took over my phone and did everything for me! She's very fast too!!! I told her from now on if I have anything to do with phone, I will go see her!!! Thanks Jennifer!!”
“Blew a resistor, ordered it, and Michael was able to get it replaced the same day when it came in at a great price.
Staff were friendly too.
Coffee machine back in business.”
“Stefan went above and beyond to assist me. He spent the time to find the perfect option that suited my needs, not the easiest solution, but the right solution. No wait time, and the manager was equally amazing.”
“My Samsung Fold6 had a busted inner screen and they fixed it to practically brand new! Over the phone they also pointed me to a Samsung repair offer that drastically cut my bill. It took a bit longer to repair than expected (6 hours instead of initial 3-4 hours over the phone, but they did say 6-7 hours when I brought the phone in), which was enough to repair in a single work day for me.
The only downside is that someone is not always at the front, but I was able to call and didn't have to wait more than 5-10min to get helped.”
“I brought a bunch of cell phones that have been laying around the house with cracks and other issues. Despite the store being incredibly busy, the person repairing the phones was patient, knowledgeable, and skillful. He made the experience phenomenal! I was so encouraged to see this right here in my neighborhood! AND the price was so reasonable! I will be bringing my other electronics here as well!”
“Erick was an outstanding Representative! He urgently helped me set up my new S26 Ultra with precision. And he installed a privacy screen protector flawlessly! I am going to come here anytime I get a new phone!”
“I had just got a new phone and needed a phone case and screen protectors and the guy at the counter was super nice and polite! He even offered to put the protector on which he did with amazing precision and care! Very happy with their service. :)”
“Huge shoutout to Julian at the Woburn branch! My boyfriend needed a new phone and I tagged along, expecting a long, drawn-out sales pitch. Instead, Julian was super transparent and respectful of our time. It's rare to find a rep who is knowledgeable without being 'salesy.' He turned a chore into a great experience. AT&T is lucky to have him-I might even be jumping ship from Verizon soon because of this visit!”
“If you go to the cricket store in Revere, look for the fenifer. You won't regret it. She is a great assistant. You will like it. Very friendly. I highly recommend that we look for her. Note 10???”
“I could not have asked for a more helpful, patient, or knowledgeable salesperson than Carlos. He literally spent hours trying to help me, not knowing if I was ready to purchase a replacement phone for my defective one. He focused on answering all my concerns esp those regarding technology - I'm 72 yrs old and technologically challenged! Because of him, I bought a new phone as well as switched my carrier to AT&T. Thanks again Carlos”
“The sales associates went above and beyond trying to help me they were personable, professional knew there material and made my purchase easy and pleasant
They spent a lot of time getting my needs accomplished
That you guys !! A+,10 out ot 10 5 *****
Armand scapicchio”
“Very professional. I thought my battery was dying because other stores said so and couldn’t fix it, but Willy found out that it was actually my screen. The price was reasonable as well. They were fast and got mine fixed in about an hour. They also fixed my MacBook. Highly recommend!”
“Switched wireless companiy after 20+ years and I'm glad I did. A+ expertise i received. Adrian Opio got me set up and out in no time and was able to address all of my concerns. Highly recommend!”
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“I had a great experience at Boost Mobile, and I have to give a big shoutout to Guilherme & Gabi for her excellent service! She took the time to explain everything in detail, comparing Boost Mobile with T-Mobile and showing me why staying with them made the most sense. The pricing and benefits she outlined were clear and fair, and she made sure I understood all my options.
What really stood out was her professionalism and ability to communicate in multiple languages—Portuguese, English, and Spanish—making everything so much easier. I truly trust this store and their team. If you're looking for honest advice and great service, I highly recommend stopping by and asking for Gabi!”