Empire Ford Inc. in Fall River, MA, provides sales, service, and parts for new and commercial Ford vehicles as well as pre-owned vehicles. The business is noted for its professional and thoughtful customer service. Many customers report seamless, easy, and honest sales experiences with a team that explains everything well and works with all credit types and down payments. The factory-trained service technicians handle everything from routine maintenance to major repairs, and the Parts Department supplies genuine Ford auto parts. For convenience, the dealership offers free mobile service and free pick-up and delivery. While some service experiences can begin with frustrations over communication and loaner vehicle availability, management is recognized for stepping in to resolve issues, providing clear explanations, and demonstrating unmatched customer service skills to turn situations around. The sales process receives consistent praise for being simple, transparent, and in the customer's best interest, with specific sales consultants highlighted as awesome, kind, and going to bat for clients. Customers recommend the dealership highly, citing great experiences that leave them very happy. Shoppers are advised to be aware of and negotiate the vehicle preparation fee included in the final price. Overall, Empire Ford is dedicated to exceptional service for all vehicle needs.
If you’re looking to buy a new vehicle, they are your best option ever! Look for the salesman Mert and he will find you the best deal possible. My experience buying a car with Mert was impressive!
November 2025
Joe Felipe was an excellent salesman and was extremely helpful and nice !!
November 2025
Tea and Kevin took care of me. I had some issues but they straightened them out. I was very happy in the end when I left that’s why I’m writing this review so everybody knows how happy I actually am hopefully Kevin and T get to read this as well so they know that I sent them a good review
